Monica Diaz
Hialeah
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Shift Manager
Shake Shack
Coral Gables
06.2022 - Current
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between employees or customers in a professional manner.
Customer Service Representative
Nexus call center
Miami
02.2022 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-2020
Skills
- Emergency response
- Customer service
- Team supervision
- Conflict resolution
- Performance coaching
- Inventory management
- Quality assurance
- Staff motivation
- Communication skills
- Relationship building
- Problem solving
- Shift checklists
- Staff development
- Sales strategies
- Compliance
Timeline
Shift Manager
Shake Shack
06.2022 - Current
Customer Service Representative
Nexus call center
02.2022 - 06.2022
High School Diploma -
Miami Jackson Senior High School