Monica Douro
Gaithersburg,MD
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports, and processing payments from parents and guardians.
Overview
13
13
years of professional experience
Work History
School Secretary
Montgomery County Public Schools
03.2022 - Current
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
Front and Back Office Medical Assistant
Shady Grove Podiatry
05.2017 - 03.2022
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Posted payments and charges to patient accounts and participated in billing processes.
- Ordered prescription refills on behalf of existing office patients.
Medical Assistant Supervisor
Foot And Ankle Specialists Of Mid Atlantic
10.2016 - 04.2017
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
Lead Dispatcher
Flash Trans LLC
03.2015 - 03.2017
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Waitress Supervisor
Nandos Peri Peri
08.2012 - 09.2016
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06-2010
Skills
- Bilingual
- Document preparation
- Strong organization
- Student supervision
- Scheduling appointments
- File maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
School Secretary
Montgomery County Public Schools
03.2022 - Current
Front and Back Office Medical Assistant
Shady Grove Podiatry
05.2017 - 03.2022
Medical Assistant Supervisor
Foot And Ankle Specialists Of Mid Atlantic
10.2016 - 04.2017
Lead Dispatcher
Flash Trans LLC
03.2015 - 03.2017
Waitress Supervisor
Nandos Peri Peri
08.2012 - 09.2016
High School Diploma -
Clarksburg High School
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