Monica Ester
Fort Myers,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Cantina
Fort Myers, FL
01.2024 - 05.2025
- Delivered friendly, attentive service in a busy Tex-Mex restaurant, ensuring a positive dining experience for guests. Accurately took and served food and drink orders, answered menu questions, and worked closely with kitchen and bar staff to maintain smooth operations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
La Mirage Restaurant & Catering
Palatine, IL
09.2022 - 08.2023
- Developed strategies for improving customer service standards within the restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
Customer Service Cashier
Lowes Home Improvment
Lake In The Hills, IL
09.2021 - 08.2023
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Prepared sales slips and contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options, and other related matters.
Cashier
Deli 4 You
Algonquin, IL
06.2020 - 09.2021
- Operated cash register efficiently and accurately and processed payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or changes due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Arts - Sports Management
Florida Gulf Coast University
Fort Myers, FL05-2026
Associate of Arts - Business
William Rainey Harper College
Palatine, IL05-2023
High School Diploma -
Crystal Lake South HighSchool
Crystal Lake, IL05-2021
High School Diploma -
Emilia Plater Polish School
Streamwood, IL05-2021
Skills
- Assignment Delegation
- Foreign language proficiency
- Exceptional customer service
- Upselling and Cross-Selling
- Problem Solving
- Guest relations management
- Positive and professional
Languages
Polish
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual
Timeline
Server
Cantina
01.2024 - 05.2025
Server
La Mirage Restaurant & Catering
09.2022 - 08.2023
Customer Service Cashier
Lowes Home Improvment
09.2021 - 08.2023
Cashier
Deli 4 You
06.2020 - 09.2021
Bachelor of Arts - Sports Management
Florida Gulf Coast University
Associate of Arts - Business
William Rainey Harper College
High School Diploma -
Crystal Lake South HighSchool
High School Diploma -
Emilia Plater Polish School
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