Monica Knox
Houston,TX
Summary
To obtain employment in a progressive environment and utilize my experience to contribute to the Company goals and objectives.
Dynamic individual with hands-on experience in Travel and expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
41
41
years of professional experience
Work History
HOME HEALTH MARKETER
MY NURSE HOME CARE
07.2024 - Current
- Established and maintained positive working relationships with current and potential referral sources.
- Provided strategic planning including identifying opportunities for additional or improved services to address customer needs.
- Maintained comprehensive working knowledge of Healthcare markets including government agencies, key referral sources, and competitor's market positioning.
HOSPICE MARKETER
MEDCORE HEALTHCARE
Houston
08.2021 - 12.2024
- Develop relationships with Social Workers, Case Managers, Physicians, Nurses and other clinical staff in Hospitals, Nursing Homes, Assisted Living Facilities and Personal Care Homes to help promote referrals to Hospice Care.
- Attend Educational events, networking and Senior Events in an effort to promote the Company and its services.
- Educate the public by speaking and providing educational and promotional materials on Hospice Care and other Senior Services.
- Meet with and advise families regarding Hospice care and if chosen, complete relevant paperwork to begin service.
- Territory: Houston and surrounding areas within a 50 mile radius of Central office.
Travel Counselor
Cruise.com
Remote
09.2019 - 08.2021
- Provided comprehensive support to clients in a call center setting, ensuring seamless booking of cruise vacations alongside flights, hotels, and travel insurance.
- Supported clients in addressing and resolving issues to enhance overall satisfaction.
- Consistently exceeded monthly and quarterly sales quotas by leveraging effective sales techniques and customer relationship management.
TRAVEL COUNSELOR
VACATIONS TO GO
06.2009 - 10.2018
- Worked in a Call Center environment answering in-coming calls from Cruise clients.
- Booked cruises, Luxury cruises, River cruises and Resorts to include Air and Travel Protection Insurance.
- Performed within top 20% of Agents and consistently exceeded parameters for Customer Service, Sales and Closing.
- Processed payments via credit card, wire transfer and e-check.
- Enhanced Customer experience by responding immediately to answer any questions and resolve issues.
- Cultivated relationships with personnel at Cruise Companies so as to provide optimal service to clients and keep abreast of updates and changes in industry standards and practices.
FINANCIAL ADVISOR
MERRIL LYNCH, PIERCE, FENNER & SMITH
10.1985 - 06.2009
- Provided consultation on all aspects of financial planning.
- Provided financial advice regarding Estate Planning and Retirement Planning utilizing Mutual funds, Stocks, bonds, life insurance and other investment vehicles for comprehensive financial plan based on individual goals and objectives.
- Processed licensure for agents/brokers for Houston area offices.
- Processed applications for clients in all forms of insurance such as annuities and term and whole life applications.
- Managed a team in both Client management and administration to include staff development and training.
- INSURANCE AGENT/JR. FINANCIAL CONSULTANT
Education
Associate of Science - Marketing
Texas Southern University
Houston, TX08-2028
Skills
- Strong inter-personal, organizational and time-management skills
- Highly efficient and able to multi-task to maintain a high level of customer satisfaction
Timeline
HOME HEALTH MARKETER
MY NURSE HOME CARE
07.2024 - Current
HOSPICE MARKETER
MEDCORE HEALTHCARE
08.2021 - 12.2024
Travel Counselor
Cruise.com
09.2019 - 08.2021
TRAVEL COUNSELOR
VACATIONS TO GO
06.2009 - 10.2018
FINANCIAL ADVISOR
MERRIL LYNCH, PIERCE, FENNER & SMITH
10.1985 - 06.2009
Associate of Science - Marketing
Texas Southern University