Monica Farrior
Jacksonville
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Zaxby's
Jacksonville
08.2019 - Current
- The manager is responsible for managing the operation of a Zaxby's restaurant.
- Manage staff, including, training, and performance reviews
- Manage safety and security at all times in compliance with company standards
- Ensure that store has all necessary equipment in good working order
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels, ordering supplies as needed for efficient operations.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Maintain accurate financial records
- Maintain a clean, safe, and orderly work environment
Sales Associate
FINDERS KEEPERS
Jacksonville
06.2017 - 04.2018
- The Thrift Store Clerk provides service to customers, sort incoming product and assist in the ongoing retail operations of Finders Keepers Thrift Store.
- Accurately completed all customer transactions, including cash and debit sales, with minimal voids, overages, or shortages.
- Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
- Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensure attractiveness of the store through 'Tidy Maintenance.'
- Controlled inventory by retrieving, sorting, hanging, and pricing items to ensure efficient stock management.
- Assisted with donation turnover, replenished inventory levels on the sales floor, and removed inventory from the sales floor.
- Sorted and processed all donated goods while ensuring compliance with quality standards.
- Identified items for online sales, priced and posted them, and managed Facebook page, responding to clients and ensuring online sold items were tagged and ready for pick-up.
- Assisted customers with product selection and inquiries effectively.
MANAGER
CAROLINA FISH FRY
Jacksonville
06.2016 - 05.2017
- CASH HANDLING, HIRING NEW STAFF, COUNTING SAFE, INPUTTING DATA INTO COMPUTER, OPENING MANAGER, ORDERING INVENTORY etc.
Supervisor/Manager
Watertown Urban Mission
Watertown
04.2011 - 08.2012
- Supervised employees and oversaw all store operations and donor activity in the absence of the Team Lead.
- Monitored store operations to identify and address significant changes and issues.
- Provided leadership, coaching, and supervision to store personnel and community service workers to enhance team effectiveness.
- Actively participated in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
- Ensures the highest level of customer/donor Customer Service standards are met at all times.
- Ensured compliance with company policies and procedures by all retail store personnel at all times.
- Maintained the highest level of customer and donor service standards at all times.
- Assist Team Lead in maintaining proper inventory volume and quality on the store sales floor at all times.
- Follow and maintain all established security procedures.
Bus Driver
Onslow County Schools
Jacksonville
08.2005 - 06.2010
- Operated bus safely and efficiently, ensuring compliance with all traffic laws and regulations to enhance passenger safety
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
- Maintained the vehicle by checking for issues and performing regular checks.
- Followed established procedures for reporting accidents or incidents that occurred during transit
- Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts to support operational efficiency and reporting
- Collaborated with drivers and transportation staff to coordinate schedules and resolve operational issues, facilitating smooth transit operations
- You will have to map the route properly and ensure no kid is left behind.
Education
Basic - GED
Coastal Carolina community college
Jacksonville, NCUpper secondary education - GED
Coastal Carolina Community College
Jacksonville, NCGED -
Southwest High School
Jacksonville, NCSkills
- Retail management
- Restaurant Management
- Customer service
- Team management
- Team leadership
- Inventory Management
- Cash Handling
- POS
- Logistics Coordination
- Guest Services
- Customer Care
- Phone etiquette
- Front desk
- Administrative experience
- Office Management
- Conflict Resolution
- Organizational skills
- Merchandising
- Pricing
- Food Preparation
- CSR
Personal Information
Title: MANAGER
Relocation
Jacksonville, NC
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Manager
Zaxby's
08.2019 - Current
Sales Associate
FINDERS KEEPERS
06.2017 - 04.2018
MANAGER
CAROLINA FISH FRY
06.2016 - 05.2017
Supervisor/Manager
Watertown Urban Mission
04.2011 - 08.2012
Bus Driver
Onslow County Schools
08.2005 - 06.2010
Basic - GED
Coastal Carolina community college
Upper secondary education - GED
Coastal Carolina Community College
GED -
Southwest High School