Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Figueroa

Downey,CA

Summary

I am experienced in customer engagement and sales at Sephora through expert product knowledge and upselling techniques. I am also trained in organization and multitasking, consistently contributing to team success and customer satisfaction. Demonstrates strong collaboration and reliability, with a skill for resolving customer issues efficiently.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
09.2023 - Current
  • trained in shade matching, product knowledge, multi world, etc
  • Educated customers on proper product usage techniques and products
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • cleaning my designated area and making sure what needed to be cleaned was clean, helped others when finished with my tasks
  • Processed payments, entering sales in register for prompt customer service.
  • counted registers, closed and opened
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Team Member

Baskin Robbins Ice Cream
02.2024 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance. (scooping ice cream, making sundaes, milkshakes, etc)
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods of time.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise. (refilling low inventory, counting registers..)
  • Assisted with inventory counts and stocking of merchandise.

Student Worker

Warren High School, Downey Ca
01.2023 - 05.2023
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • prepped breakfasts and lunches
  • stocked produce
  • washed dishes

Education

High School Diploma -

Warren High School
Downey
05.2024

Skills

Customer Service

Organization and Multitasking

Team Collaboration

Customer Engagement

Reliable

Languages

Spanish
Native or Bilingual

Timeline

Team Member

Baskin Robbins Ice Cream
02.2024 - 04.2024

Beauty Advisor

Sephora
09.2023 - Current

Student Worker

Warren High School, Downey Ca
01.2023 - 05.2023

High School Diploma -

Warren High School

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Monica Figueroa