Summary
Work History
Education
Languages
Experience/Skills
Additional Information
AdministrativeAssistant

Monica Flint

Project Manager
Nashville,TN

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Technologically savvy with strong background in telecom (SaaS/IoT/API/POS). Organized and dependable at managing multiple projects simultaneously with a high degree of accuracy.

Work History

Project Manager - Client Success

Shoal Creek Farm
Loretto, TN
03.2023 - Current
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Developed and implemented strategic project plans to meet business objectives.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Monitored project performance to identify areas of improvement and make adjustments.

Strategic Project Manager

AT&T Partner Solutions
Nashville, TN
02.2018 - 03.2023
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Partnered with project team members to identify and quickly address problems.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Analyzed project performance data to identify areas of improvement.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.

Area Retail Sales Manager

AT&T Communications
Denver, CO
01.2017 - 12.2017
  • Conduct weekly 1:1 meetings with direct reports for coaching and skill development.
  • Analyze, negotiate, and execute the full spectrum of deals that will help to accelerate its development of world-class capabilities and solutions with clients.
  • Serve as an escalation point for customer concerns.
  • Coordinate sales activity with District Managers-Operations as needed to maintain existing customer base and support sales calls to new customers.
  • Engage in critical thinking and continuous process improvement to facilitate a high-quality customer onboarding experience.
  • Strategically sell telecommunication products (IOT- FLEET, FIBER, DSL, CYBERSECURITY, etc) and services by region(CO/UT) to resale companies and carrier vendors.
  • Support needs of client (Franchise and Corporation retail store) to include sales, public safety DAS and small cells, contract negotiation (city/state), provisioning, and cost reconciliation.
  • Achieve key metrics to include: Client satisfaction, NPS and retention, Service contract growth, Opportunities created On SFDC.
  • Card Brand and PCI knowledge.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Training of customer support managers, internal department colleagues, and customer base.
  • Recommend updates and expansions to technology, processes and policies to improve customer service and retention.
  • Developed relationships with clothing vendors and freight operators
  • Managed day-to-day staffing and handled scheduling for all store employees
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products - GTM.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets IOT/LTE/private & static IP/WAN/LAN.

Business Consultant

AT&T Business Solutions
Florence, AL
05.2016 - 12.2016
  • Responsible for developing and implementing Go-To-Market strategies.
  • Target customers across the fiber, wireless, government, and infrastructure market segments pursuing multi-million-dollar capital projects involving outside plant engineering, cybersecurity - Cisco, network design, construction, operations & maintenance.
  • Work collaboratively with B2C, FIRSTNET and FEDERAL leadership, product management, engineering, bid management, finance, and operations to source and structure deals that deliver value to our customers.
  • Leading sales and market development efforts including segmentation, demand generation, and sales progression- Intense and strategic GTM.
  • Developing, and leading marketing campaigns designed to generate leads and new qualified opportunities within customer segments/micro verticals and named account list.
  • Pipeline management - maintaining the accuracy of the sales management system to document the status of campaigns, leads, and opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Sales Consultant

Verizon Enterprise
, AL
08.2014 - 04.2016
  • Exceeding sales targets consistently.
    Build and maintain strong customer relationships, understanding customer needs, providing personalized solutions, and ensuring customer satisfaction. In-depth knowledge of Verizon's products and services, such as wireless plans, devices, home services, and business solutions.
    Managing a designated sales territory, identify and prioritize leads, develop sales strategies, and achieve growth within my assigned territory.
    Strong communication and interpersonal skills - ability to effectively present product features, negotiate contracts, and address customer concerns or objections.
    Experience in collaborating with internal teams, such as marketing, technical support, and account management.
    Ability to work cohesively in a team environment to drive sales initiatives and achieve collective goals.

Director of Project Management

Prevenir Security Systems
Brazil
12.1999 - 12.2011
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Education

Bachelor of Business Administration - Business Administration And Management

Bennett University
Brazil

Law - Purchasing, Procurement, And Contracts Management

Universidade Da Cidade
Brazil

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Experience/Skills

Proficient in IoT and SaaS technologies. Possess skills in basic network support and troubleshooting, with expertise in IP networking, API, VPN, VoIP, mobility, security, firewalls, SD-WAN, SDN, and VoIP within Cisco networking. I also have industry-specific knowledge in telematics, public sector-first responder solutions, utility management, construction technology, hospitality technology (MDU), healthcare, agricultural technology, and educational technology solutions.

Additional Information

Risk Management/Cost Control Sprint Planning
Team Meetings
Agile Framework
Bug Fixes/Backlog Management JIRA/Trello/ZenDesk/SharePoint /MSProject
Mockups and Prototypes/User Acceptance Testing (UAT)
Vizio/POS/Salesforce/Data Analysis/ Monday

Similar Profiles

CREATE PROFILE
Monica FlintProject Manager