Todd Shepardson
Burlington,VT
Summary
Results-driven Client Relationship Manager with a proven track record in driving client satisfaction and retention through effective account management and strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Client Success Manager / Project Manager
Cox Automotive
Burlington, VT
03.2022 - 01.2026
- Drove client satisfaction and retention by managing accounts effectively.
- Promoted clear communication between clients and internal teams to enhance collaboration.
- Formulated strategic initiatives aimed at improving client engagement and loyalty.
- Refined service offerings based on analysis of client feedback to maximize value.
- Developed strategic account plans, aligning client goals with company objectives for maximum impact.
- Led cross-functional teams to enhance client onboarding processes, improving overall customer satisfaction.
Technical Support Consultant
Cox Automotive
Burlington, VT
03.2016 - 02.2022
- Delivered technical support for automotive software applications and systems.
- Resolved customer inquiries through diverse communication channels.
- Collaborated with engineering teams to troubleshoot system issues efficiently.
- Documented support processes and created knowledge base articles for team use.
- Analyzed user feedback to enhance service delivery and system usability.
Education
Associate of Science - Business Administration
Community College of Vermont
Burlington, Vermont, VT06-2011
Skills
- Client engagement and management
- Account retention strategies
- Customer segmentation analysis
- Agile project methodology
- Meeting facilitation skills
- Project framework development
- Productivity enhancement techniques
- Data analysis expertise
- CRM software proficiency
- Project management skills
- Technical troubleshooting abilities
- Customer relationship management
- Data-driven decision making
- Effective communication skills
- Time management strategies
- Team leadership capabilities
- Cross-functional team collaboration
- Risk assessment techniques
- User feedback analysis skills
- Verbal and written communication
Certification
Project Management Professional Certification Prep
Timeline
Senior Client Success Manager / Project Manager
Cox Automotive
03.2022 - 01.2026
Technical Support Consultant
Cox Automotive
03.2016 - 02.2022
Associate of Science - Business Administration
Community College of Vermont