Monica Flores
Rockford,IL
Summary
Proven sales achiever with a track record at Xfinity Store by Comcast, excelling in customer relationship building and sales closing. Elevated client satisfaction and sales revenue through strategic account management and strong communication skills. Consistently surpassed quotas, demonstrating exceptional attention to detail and team cooperation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Representative
Xfinity Store by Comcast
06.2021 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Cashier/Customer Service Representative
Walmart
09.2017 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Guilford High School
Rockford,IL05.2019
Skills
- Customer Service
- Customer Relationship Building
- Attention to Detail
- Meeting Sales Goals
- Reliable and Responsible
- Sales closing
- Performance Improvement
- Account Management
- Contract Negotiations
- Team Cooperation
- Product Promotions
- Expense Reporting
- Strong Communication and Interpersonal Skills
Awards
- MVP employee of the month ( 6 times )
- Most '' new customer '' sales
- Best internet sales
- Most Xfinity mobile lines sold
Languages
Spanish
Full Professional
Timeline
Sales Representative
Xfinity Store by Comcast
06.2021 - 06.2023
Cashier/Customer Service Representative
Walmart
09.2017 - 06.2020
High School Diploma -
Guilford High School