Monica Flores Mata
Petaluma,Ca
Summary
Committed to continuous self-improvement and professional growth, with a strong foundation in customer service and client support. Known for a positive attitude, strong work ethic, and determination to complete tasks and overcome challenges. I work well with others while maintaining a respectful and uplifting environment. Passionate about creating meaningful and impactful experiences by ensuring others feel heard, understood, and supported. Honest, dependable, and committed to using empathy and strong interpersonal skills to positively impact people's lives.
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo
Petaluma, Ca
04.2023 - Current
- Processed a high volume of financial transactions accurately; including deposits, withdraws, & payments
- Maintained a strict adherence to security procedures & banking regulations to ensure customer safety.
- Verified customer information & identity with a high level of accuracy.
- Build strong relationships with customers by demonstrating reliability, confidentiality, & empathy.
Sales Team Member
Target
Petaluma, Ca
10.2022 - 06.2025
- Maintained accurate product displays, pricing, & inventory organization.
- Addressed customer concerns & resolved issues quickly to ensure a positive shopping experience.
- Ensured shelves were fully stocked and visually appealing.
Floor Team Member
GAP
Petaluma, Ca
11.2021 - 10.2023
- Maintained a clean & organized environment for a welcoming space.
- Assisted customers with opening store credit cards by explaining benefits & guiding them through the application process.
- Ensured accuracy in pricing & promotions
Sales Floor Associate
Michaels
Petaluma, Ca
03.2020 - 06.2022
- Help customers locate items and help answer questions about items.
- Promote and enroll customers in rewards programs.
- Assist in store opening/closing duties as needed.
Education
Associates -
Santa Rosa Junior College
Santa Rosa, Ca12-2025
Diploma -
Petaluma High School
Petaluma, Ca06-2022
Skills
- Attention to detail/Accuracy
- Technical competence
- Organization
- Ability to work under pressure
- Multitasking
- Regulatory compliance
- Team collaboration
- Emotional intelligence
Awards
- Social & Behavioral Sciences - AS
- Natural Sciences - AS
- Biliteracy Seal/National Honor Society
Languages
- English, Proficient
- Spanish, Proficient
Timeline
Bank Teller
Wells Fargo
04.2023 - Current
Sales Team Member
Target
10.2022 - 06.2025
Floor Team Member
GAP
11.2021 - 10.2023
Sales Floor Associate
Michaels
03.2020 - 06.2022
Associates -
Santa Rosa Junior College
Diploma -
Petaluma High School