Monica Fraide
The Colony
Summary
A customer friendly focused associate with 3 years of experience committed to simultaneously handling customer and associate needs. Also recognized for establishing and demonstrating a solid work ethic, contributing to a positive workplace environment. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
7
7
years of professional experience
Work History
Office Associate
Rooms To Go
08.2023 - Current
- Organized and maintained office files for easy retrieval.
- Greeted visitors at reception, answering questions, and providing direction.
- Maintained confidentiality and discretion working with sensitive material.
- Prioritized tasks independently to best support office needs.
- Fielded incoming calls and took detailed messages.
- Performed basic bookkeeping tasks such as managing petty cash or reconciling expense reports.
- Processed invoices for payment by ensuring accuracy of information and obtaining approvals from supervisors.
Hostess/To-Go
Academy Sports + Outdoors
12.2022 - 07.2023
Hostess
MI COCINA
03.2020 - 05.2022
- Answered phones
- Greeted and seated guests
- Took customers' orders
- Resolved customer issues
- Helped bus tables
- Monitored training of new employees
Sales Associate
Tillys
09.2020 - 01.2021
- Sold merchandise
- Stocked items and shipment
- Processed product return
- Assisted with other selections and what they looked for
- Maintained organized, presentable to drive continuous sales
- Established and maintained relationships with customers
- Provided outstanding customer service
- Seasonal job
Customer Service
Maria's Kitchen
08.2018 - 11.2020
- Handled online orders and credit card transactions
- Responsible for cashier duties
- Responsible for tracking and maintaining inventory
- Assisted customers with a warm and professional attitude
- Performs basic food service functions, including preparation/serving of food items, stocking of supplies, cashiering
Education
High school diploma -
The Colony, TX07.2022
Skills
- Sales
- Communications
- Organizational Skills
- Translation
- Customer service
- Work Ethic
- Teamwork
Personal Information
Authorized To Work: US
Timeline
Office Associate
Rooms To Go
08.2023 - Current
Hostess/To-Go
Academy Sports + Outdoors
12.2022 - 07.2023
Sales Associate
Tillys
09.2020 - 01.2021
Hostess
MI COCINA
03.2020 - 05.2022
Customer Service
Maria's Kitchen
08.2018 - 11.2020
High school diploma -
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