MONICA FURTADO
Hialeah
Summary
To obtain a progressive position as part of a team oriented organization. A position in which I may use my enthusiasm, qualifications, and effective work ethic to create positive results.
Highly organized Dispatcher Manager with relevant experience in coordinating logistics, managing teams, and streamlining dispatch operations. Possess strong skills in critical thinking, problem-solving, and communication. Have demonstrated ability to improve efficiency, resolve conflicts, and ensure customer satisfaction in previous roles.
Overview
15
15
years of professional experience
Work History
Dispatcher Manager
Alpine Towing
Miami
05.2019 - 05.2025
- Managed daily dispatch operations for efficient towing service delivery.
- Coordinated communication between drivers and customers for timely service updates.
- Oversaw vehicle tracking system to optimize response times and resource allocation.
- Utilized GPS systems to track vehicle locations in real time.
- Trained new staff members in proper dispatch procedures.
- Assisted with hiring qualified candidates for open dispatcher positions.
Program Manager
Thumbelina Learning Center Corp.
01.2013 - 11.2016
- Responsibilities were collecting all information necessary from each day care site for ELC Billing and CCFP claim submission, as well as maintain all sites licensing and accreditations up to date.
- Also, keeping Employee files in order, following up with their background screening and certification expiration dates, accounts receivable, data entry, student/parent problem solving and overseeing accounts, ordering of daycare furniture and supplies.
Patient Coordinator
Towncare Dental
06.2010 - 12.2012
- As the Patient coordinator duties included scheduling & confirming appointments, handling high volume calls and emails.
- Also, explaining treatment plans to patients, Managing of Patient Records and accounts, verifying and processing insurances.
Education
Diploma -
Hialeah High School
HialeahCertification - Medical Assistant
Skills
- Microsoft office proficiency
- Customer service
- Insurance eligibility
- Dedicated team member
- Excel spreadsheets
- Strong problem solver
- Traffic monitoring
- Time management
- Schedule coordination
- Staff training and development
- Daily reports
- Conflict resolution
- Vehicle tracking optimization
References
Available upon request.
Timeline
Dispatcher Manager
Alpine Towing
05.2019 - 05.2025
Program Manager
Thumbelina Learning Center Corp.
01.2013 - 11.2016
Patient Coordinator
Towncare Dental
06.2010 - 12.2012
Diploma -
Hialeah High School