Monica Gadson
Atlanta,GA
Summary
Results-oriented sales leader with a focus on team management and performance improvement. Demonstrates a commitment to company policies and collaboration, leading to consistent achievement of goals. Experienced in conflict resolution and efficient time management strategies.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Charleston, SC
03.2025 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Beauty Advisor
Ulta Cosmetics
Charleston, SC
11.2024 - 01.2025
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Cashier
Church's Chicken
North Charleston, SC
11.2023 - 03.2024
- Proficient use of point of sale (POS) systems and cash handling.
- Provided excellent customer service skills.
- Worked accurately and efficiently in a busy environment.
- Time management skills and multitasking.
- Maintained a clean work area, while packing orders and insuring their accuracy.
- Upselling/suggesting items to customers successfully.
OGP & Cashier
Walmart
North Charleston, SC
06.2023 - 11.2023
- Processed payments with 98.6% accuracy.
- Advanced knowledge and operation of a Point of Sale (POS) system.
- Maintained a secure cash drawer, insuring no discrepancies.
- Implemented store policies and answered to customer inquiries.
Shift Manager
Jersey Mike's
Carrboro, NC
07.2021 - 10.2021
- Provided excellent customer service at Jersey Mike's: memorizing regular customer orders to improve wait times and personalizing customer interaction, answering/troubleshooting customer's questions and concerns, while maintaining store cleanliness and providing customers with a smile.
- Maintained a healthy relationship with co-workers, reducing the store turnover rate to a minimum.
- Played a key role in the training of new crew members, successfully reducing the average time of training to about 1 week and a half.
- Efficiently processed cash/credit transactions with a 98.7% accuracy rate.
Education
Arts -
The Hawbridge School
Saxapahaw, NC06.2021
Skills
- Computer skills and literacy
- Communication skills
- Customer service and support
- Cash handling and cashiering
- Analytical skills
- Problem resolution
- Active listening
- Organizational skills
- Flexibility
- Digital proficiency
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Leader
Jersey Mike's Subs
03.2025 - 08.2025
Beauty Advisor
Ulta Cosmetics
11.2024 - 01.2025
Cashier
Church's Chicken
11.2023 - 03.2024
OGP & Cashier
Walmart
06.2023 - 11.2023
Shift Manager
Jersey Mike's
07.2021 - 10.2021
Arts -
The Hawbridge School