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Associate Principal Engineer

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SUMMARY Customer Service Representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. HIGHLIGHTS Cash handling accuracy Detail-oriented Loss prevention Excellent multi-tasker Store planning and design Display design Mathematical aptitude Strong communication skills Organized Flexible schedule Time management Proficient in MS Office

An individual with over 5 years experience in the hospitality industry with a sustainable work ethic in delivering good service in a hectic environment, being able to multi-task whilst maintaining quality. These skills acquired throughout the years would be a great asset not just at the front of house but also at the back end of the company.

Experienced and dedicated bartender with a strong work ethic and a focus on customer service and food safety. Skilled in large-scale casual dining establishments, I am committed to upholding the highest standards. Well-versed mixologist with a diverse menu of memorized drink recipes, able to cater to a wide range of tastes and preferences.

While working in KC Live! I became multi-venue and worked other venues when needed such as Midland Theater and The Gallery Event Space, but primarily at No Other Pub. At NOP, I became even more experienced in high-volume bartending working sold-out/packed events such as the AFC Championship, Super Bowl, NFL Draft, Big 12 Basketball Tournament, and World Cup watch parties as well as the fans that visit Power and Light for concerts at T-Mobile Center and KC Live! Stage. My experience in event catering ranges from intimate happy hours to restaurant buy-outs for hundreds of people. I also assisted in creating our new cocktail menu, and the side-work, opening, and closing duties list. Finnegan's Wake gave me the support and push I needed to become a team leader behind the bar. I was trusted with keys to the building, counted our safe, and handled tip-out for the entire staff every shift. As assistant manager, I was one of the main communicators between our staff, our GM, and bar owners. I consistently had the highest sales while performing bathroom checks, ID double-checks, resolving altercations, keg changes, and communicating with staff throughout the night.

I am a responsible and motivated individual ready to apply my degree in the workplace. I offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. I am always reliable and hardworking, working autonomously or in teams to provide exceptional customer service with experience managing staff and day-to-day operations. I provide efficient interpersonal and multitasking skills honed in fast-paced customer-focused environment along with self-motivation.

Monica Galass

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bartender

manager/bartender

caretaker

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Certificate - Medical Assisting

Pharmacy Tech Program -

High School Diploma -

Externship - 80hrs of hands on training

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bartender

manager/bartender

caretaker

Certificate - Medical Assisting

Pharmacy Tech Program -

High School Diploma -

Externship - 80hrs of hands on training

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