Monica Gallegos
Houston
Summary
Professional worker, delivering exceptional customer service in fast-paced environments. Strong team collaborator, flexible with changing needs, and consistently focused on achieving results. Known for reliability and excellent communication skills, ensuring positive customer experiences.
Overview
15
15
years of professional experience
Work History
Food Delivery Driver
Door Dash
Houston, Texas
11.2025 - Current
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Managed up to 5 deliveries per day to meet daily goals and bonuses.
Personal Care Assistant
Victory Personal Care
Houston, TX
05.2025 - 08.2025
- Assisted clients with daily living activities, enhancing personal independence, comfort and well being, bathing, dressing, and grooming.
- Assisted with feeding to achieve nutritional objectives.
- Improved client comfort by maintaining a clean, safe environment, making beds, vacuuming, clearing and washing plates, laundry and trash.
- Maintained an online profile score of 100% by checking off on patient daily tasks and duties.
Cashier/ fitting room and floor associate
Ross dress for less
Houston, Texas
09.2024 - 06.2025
- Processed transactions efficiently, managed to maintain 100% speed to meet daily performance and flow.
- Trained new cashiers on operational procedures and customer service standards.
- Managed traffic in the fitting rooms while organizing clothing on the rack to return to the floor.
- Warehouse helper, placed new merchandise in designated departments.
Remote Learning
Covid/stayed at home
Houston, TX
03.2020 - 08.2022
- Helped my kids with online learning for school.
- Navigated applications and programs through instruction.
- Worked through assignments together and submitted work accordingly.
Medical Assistant
Bong Mui MD
Houston, Texas
09.2014 - 03.2015
- Welcomed new and existing patients to the office.
- Took note of vital information for updates and changes (insurance, medications, procedures, visits, profile pictures.) online and paper charts.
- Performed routine tests, (blood draws, vaccines/injections, physicals and ekgs.)
- Assisted physicians with procedures, enhancing patient care through efficient preparation and organization.
- Made appointments, follow ups, pharmacy verifications, and transportation calls.
- Maintained and recorded use of office supplies, (medication, vaccines, syringes, tubes, cleaning materials.)
- Collaborated with team members to achieve daily target of 50 patient visits.
Evening Closing Teller
Sterling/Comerica Bank
Humble, Texas
02.2011 - 09.2013
- Had the opportunity to learn a bit more of my role while working for multiple Comerica locations, (Atascocita, Greenspoint, Humble, Kingwood and Pearland).
- Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
- Participated in transitional training to maintain knowledge of rules and regulations.
- Managed cash drawer, maintaining compliance with internal policies and procedures.
- Prepared in/out shipments and large exchange orders.
- Processed night deposits, balanced and closed out the ATM, TCD and the main cash vault.
- Executed closing procedures by shutting down computer systems, compiling total call numbers, and activating security alarms.
Education
Associate of Arts - General studies
Lone Star College System
Houston, TX05-2012
Medical Assistant Certificate - Medical
Everest Institute
Houston, TX08-2008
Skills
- Flexible schedule
- Bilingual
- Adaptable
- Attention to detail
- Team collaboration
- Multitasking and prioritization
- Data entry
- Time management
- Medical setting, 3 yrs
- Bank setting, 3 yrs
- Cash handling, 5yrs
Languages
Spanish
Native or Bilingual
Timeline
Food Delivery Driver
Door Dash
11.2025 - Current
Personal Care Assistant
Victory Personal Care
05.2025 - 08.2025
Cashier/ fitting room and floor associate
Ross dress for less
09.2024 - 06.2025
Remote Learning
Covid/stayed at home
03.2020 - 08.2022
Medical Assistant
Bong Mui MD
09.2014 - 03.2015
Evening Closing Teller
Sterling/Comerica Bank
02.2011 - 09.2013
Associate of Arts - General studies
Lone Star College System
Medical Assistant Certificate - Medical
Everest Institute