Monica Garcia
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Account Representative
City Of Houston Public Works
07.2019 - Current
- Listen to customer's concerns, issues and questions.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintain a positive attitude and calmly respond to customer complaints.
- Open new customer accounts and closing water accounts per customer request.
- Processing check by phone payments.
- Analyzed accounts for delinquencies and other ongoing issues.
Dispatcher
Metro Ready Mix Concrete
04.2011 - 07.2018
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Answered incoming phone calls and responded to customer emails.
- Scheduling customer orders and verifying orders for next business day.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
HR/Assistant
Balfour Beatty Rail
04.2006 - 09.2008
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Supported coordination of benefits open enrollment activities and process.
- Answered and redirected incoming phone calls .
Education
No Degree - Radiology
San Jacinto College
5800 Uvalde Rd Houston, TX 77049Skills
- Performance Goals
- Customer Account Review
- Organizational Skills
- Process Payments
- Training and Teaching
Timeline
Customer Account Representative
City Of Houston Public Works
07.2019 - Current
Dispatcher
Metro Ready Mix Concrete
04.2011 - 07.2018
HR/Assistant
Balfour Beatty Rail
04.2006 - 09.2008
No Degree - Radiology
San Jacinto College
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