Hi, I’m
MONICA GARGUILO
WOODSTOCK,GA
Summary
Accomplished Medical Office Supervisor with over 15 years of expertise, adept at streamlining healthcare operations to enhance patient care. Proficient in managing documentation, insurance processes, and electronic medical records. Demonstrates exceptional leadership in fostering team collaboration and improving patient satisfaction.
Overview
15
years of professional experience
Work History
Sawgrass Pediatric
Supervisor
01.2021 - 01.2025
Job overview
- Managed scheduling for multiple providers across various locations, ensuring efficient time management and minimal conflicts.
- Communicated with providers and patients to confirm schedules and address any adjustments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Gotta Guy Group
Administrative Assistant
01.2020 - 01.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated with project managers to develop accurate timeline projections based on permitting requirements.
- Improved permit application processing times by streamlining workflows and implementing efficient procedures.
Global Trans
Logistics Broker
01.2017 - 01.2020
Job overview
- Collaborated with sales teams to support business growth through efficient logistics solutions tailored to customer needs.
- Built long-lasting partnerships with key industry stakeholders, fostering collaboration for mutual benefit in the logistics space.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Tracked orders and notified customers of status or potential delays.
Dr. Jeffrey Pollack Family Practice
Medical Assistant
01.2012 - 01.2014
Job overview
- Prepared and processed medical requisitions
- Assisted in various medical procedures such as x-ray preparation and injections
- Fostered a positive patient experience through swift action and evaluation
- Handled patient needs of approximately 50 patients per day
Dr. Neri Franzon Family Practice
Medical Assistant
01.2010 - 01.2012
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Keiser UniversityFort Lauderdale, FL
ASSOCIATES DEGREE OF HEALTH SCIENCE
06.2012
Skills
- Clinical Administration
- Attention to detail
- Schedule management
- EMR Proficiency
- Office Management
- Insurance Verification
- Problem Solving
Additional Information - Volunteer Experience
Church by the Glades, Volunteer/Member
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Sawgrass Pediatric
01.2021 - 01.2025
Administrative Assistant
Gotta Guy Group
01.2020 - 01.2021
Logistics Broker
Global Trans
01.2017 - 01.2020
Medical Assistant
Dr. Jeffrey Pollack Family Practice
01.2012 - 01.2014
Medical Assistant
Dr. Neri Franzon Family Practice
01.2010 - 01.2012
Keiser University
ASSOCIATES DEGREE OF HEALTH SCIENCE
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