Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Monica Garza

Monica Garza

Rowlett,TX

Summary

Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Open House Network through building strong customer relationships and enhancing sales. Expert in multitasking and effective time management, I excel in fast-paced environments, ensuring timely and high-quality service. Skilled in both telephone reception and hospitality, my approach boosts customer satisfaction and business reputation.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

House Host

Open House Network
05.2024 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Developed strong rapport with customers and created positive impression of business.

Delivery Driver

Uber Eats
01.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Expedited deliveries to meet customer deadlines and requirements.

Lead Teacher

Kids R Kids Learning Academy
01.2015 - 01.2017
  • Helped students explore concepts with engaging, learning-focused activities.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Lead Teacher

Children's Lighthouse
01.2012 - 01.2015
  • Helped students explore concepts with engaging, learning-focused activities.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

High School Diploma -

Little Elm High School
Little Elm, TX
05-2007

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Professional Appearance
  • Telephone reception
  • Promotional knowledge
  • Hospitality and accommodation

Languages

Spanish
Native or Bilingual

Timeline

House Host

Open House Network
05.2024 - Current

Delivery Driver

Uber Eats
01.2022 - Current

Lead Teacher

Kids R Kids Learning Academy
01.2015 - 01.2017

Lead Teacher

Children's Lighthouse
01.2012 - 01.2015

High School Diploma -

Little Elm High School
Monica Garza