Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Monica Gomez

Humble,TX

Summary

Dynamic leader with expertise in team leadership and customer relationship management, developed at Chick-fil-A. Cultivated a culture of collaboration and continuous learning, resulting in increased staff productivity and customer satisfaction. Skilled in coaching, mentoring, and innovative training, leading to high levels of employee engagement and performance excellence. Possesses leadership qualities and a strong desire to learn and grow within a management environment. Offers insights into strategic planning and operational procedures, along with excellent communication and organizational skills. Ready to leverage and further develop these skills in any role.

Overview

3
3
years of professional experience

Work History

Manager

Chick-fil-A
10.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained professional, organized, and safe environment for employees and patrons.

Certified Trainer

Chick-fil-A
05.2022 - 10.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

High School Diploma -

Douglas MacArthur High School
Houston, TX
05.2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Coaching and mentoring
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Chick-fil-A
10.2024 - Current

Certified Trainer

Chick-fil-A
05.2022 - 10.2024

High School Diploma -

Douglas MacArthur High School
Monica Gomez