Monica Gonzalez
Huntington Beach,CA
Summary
Reliable and upbeat Fitting Room Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Manager
Creative Woman Wizard Of Bras
07.2013 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service deliver
- Increased repeat business by establishing trust through attentive listening skills and empathetic responses during consultations.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Self-motivated, with a strong sense of personal responsibility.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Monrovia High School
Monrovia, CASkills
- Professionalism and Etiquette
- Meeting Sales Goals
- Inventory management expertise
- Register Opening and Closing
- Upselling strategies
- Store Opening and Closing
- Team Leadership
- Creative Thinking
- Patience and Tolerance
- Customer Service
- Staff Support
- Friendly and Helpful
Languages
Spanish
Native or Bilingual
Timeline
Manager
Creative Woman Wizard Of Bras
07.2013 - Current
High School Diploma -
Monrovia High School
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