Monica Gonzalez
Miami
Summary
Detail-oriented and dependable professional with experience in warehouse operations, customer service, and medical administrative support. Strong background in order fulfillment, inventory accuracy, patient coordination, and data management. Known for efficiency, organization, and clear communication in fast-paced environments. Bilingual in English and Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Support
- Welcomed patients in a professional and friendly manner
- Registered and updated patient personal and medical information
- Scheduled, confirmed, and rescheduled appointments
- Verified insurance eligibility and prior authorizations
- Managed phone calls, emails, and patient inquiries
- Collected copays and supported basic billing tasks
- Maintained daily cash balancing
- Filed and digitized clinical and administrative records
- Clinic Setting
Front Desk Receptionist
Eastern Medical Group
10.2025 - Current
- Greeted visitors and managed front desk operations to ensure a welcoming environment.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for office staff, enhancing operational flow.
- Managed incoming and outgoing mail, ensuring timely distribution and organization.
Warehouse Associate / Data Entry
Kuehne + Nagel
02.2025 - 09.2025
- Picked and packed orders according to customer and company standards
- Used pick lists and order sheets to ensure order accuracy
- Maintained accurate inventory records through data entry
- Organized products to improve warehouse efficiency
- Assisted with shipment preparation and outgoing orders
- Supported inventory control for incoming and outgoing goods
- Collaborated with team members to improve workflow and productivity
Customer Service Agent
Cold Stone Creamery
06.2024 - 01.2025
- Assisted customers in person, by phone, and via email
- Resolved complaints efficiently and professionally
- Educated customers on products and services
- Maintained high customer satisfaction ratings
- Handled transactions and maintained service standards
Specialist in Cultural Activity Analysis
Fundación Fernando Ortiz
09.2022 - 12.2022
- Coordinated event schedules and guest speakers
- Conducted surveys and analyzed participant feedback
Administrative Assistant
Medical Sciences Publishing House
09.2015 - 12.2022
- Coordinated meetings, schedules, and correspondence
- Managed data entry and document review for accuracy
- Prepared reports, emails, and presentations
- Handled customer inquiries and technical support
- Improved workflow processes across departments
- Maintained organized records and documentation systems
Education
Master of Arts - Applied Linguistics
Havana University
Havana, CubaSkills
- Order Picking & Packing
- Inventory Management
- Shipping & Receiving
- Data Entry & Documentation
- Warehouse Safety Procedures
- Quality Control
- Microsoft Office (Excel, Word)
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Cash Handling & Billing Support
- Team Collaboration
- Strong Organizational Skills
- Problem Solving
Accomplishments
- 1st Place Scientific Day Diploma, Havana University
- Diploma in Humanism and Society
Certification
- General English Language Course — Abram Lincoln Language School
- Advanced English Studies — Havana University
- SciELO Certification in Editorial Management
- Postgraduate Course in Organizational Culture
- Continuing Education & Professional Development — Miami Dade College (2023–2024)
LANGUAGES
Spanish — Native
English — Professional
Timeline
Front Desk Receptionist
Eastern Medical Group
10.2025 - Current
Warehouse Associate / Data Entry
Kuehne + Nagel
02.2025 - 09.2025
Customer Service Agent
Cold Stone Creamery
06.2024 - 01.2025
Specialist in Cultural Activity Analysis
Fundación Fernando Ortiz
09.2022 - 12.2022
Administrative Assistant
Medical Sciences Publishing House
09.2015 - 12.2022
Medical Office Administrative Support
Master of Arts - Applied Linguistics
Havana University
Section name
If you tell me what job you’re applying for (warehouse, medical office, front desk, etc.), I can tailor this so it hits exactly what employers want.