Takendra Tucker
Birmingham
Summary
Dedicated and compassionate professional with a strong commitment to assisting others and resolving problems efficiently. Known for maintaining a positive attitude, providing excellent customer and patient support, and ensuring client satisfaction in fast-paced environments. Passionate about delivering quality service and building trust with every interaction.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
American family care
Gardendale
02.2024 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted physicians with finalizing reports, speeches or presentations.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
Overnight Stocker
Walmart
Birmingham
09.2023 - 02.2024
- Identified and quickly handled spill clean-up.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Packaged items with appropriate materials to prevent damage during shipping.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Tracked outgoing orders to provide shipping status to customers.
- Responded quickly to emergency situations during night shifts.
- Read orders to verify attributes and quantities of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stamped price tags on merchandise, referring to official price lists.
- Checked shelves in department to determine replenishment needs.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
Warehouse Worker
amazon fulfillment center
Birmingham
10.2021 - 09.2023
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Investigated any reported problems regarding shipping errors or damages.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Received and tracked incoming inventory shipments.
- Operated scanners, computers, and other equipment to track orders.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
High School Diploma -
George Washington Carver High
Birmingham, AL05-2021
Skills
- Patient Scheduling & Check-In
- Electronic Medical Records (EMR)
- Insurance Verification
- HIPAA Compliance
- Customer Service & Conflict Resolution
- Multi-line Phone Systems
- Front Desk Administration
- Professional Communication
- Order Picking & Packing
- Inventory Control
- Barcode Scanning & Sorting
- Shipping & Receiving
- Safety & Compliance Procedures
- Physical Stamina & Time Management
- Fast-Paced Team Collaboration
- Stocking & Restocking Shelves
- Product Rotation & Merchandising
- Night Shift Operations
- Organization & Efficient
Timeline
Medical Receptionist
American family care
02.2024 - Current
Overnight Stocker
Walmart
09.2023 - 02.2024
Warehouse Worker
amazon fulfillment center
10.2021 - 09.2023
High School Diploma -
George Washington Carver High