Kamila Ortiz
Plantation,FL
Summary
Detail-oriented and customer-focused professional with experience in medical front desk operations, patient care, and customer service. Skilled in ECW (eClinicalWorks) software, appointment scheduling, and maintaining compliance with healthcare standards. Strong background in hospitality and service industries, bringing excellent communication, problem-solving, and organizational skills into healthcare settings.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Neurology Institute
Coral Springs, FL
05.2025 - Current
- - Manage patient check-in and appointment scheduling using ECW software.
- - Greet patients and ensure a professional, welcoming front desk environment.
- - Collect fees, process payments, and maintain accurate patient records.
- - Resolve patient issues promptly and escalate concerns when necessary.
- - Maintain confidentiality of sensitive patient and business information.
Esthetician
Central Spa Care
Pembroke, FL
04.2024 - 11.2024
- - Assessed clients’ skin conditions and provided treatment recommendations.
- - Scheduled appointments, managed treatment rooms, and educated clients on care.
- - Promoted services via client communication and social media.
Full Specialist – Nail Tech / Aesthetician
Hollywood Beauty Institute
Hollywood, FL
03.2023 - 02.2024
- - Delivered client care and performed esthetic treatments.
- - Maintained compliance with hygiene and safety protocols.
- - Built strong client relationships and provided personalized care.
Education
Full Specialist License -
Hollywood Beauty Institute
Hollywood, FL10.2024
High School Diploma - undefined
Miami Beach Senior High
Miami Beach, FL06.2016
Skills
- Patient Scheduling & Check-In
- Medical Office Administration
- ECW (eClinicalWorks) Software
- Customer Service & Patient Engagement
- Appointment Coordination
- Data Entry & Recordkeeping
- Problem Solving
- Communication & Teamwork
- Time Management & Multitasking
- Health & Safety Compliance
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Front Desk Receptionist
The Neurology Institute
05.2025 - Current
Esthetician
Central Spa Care
04.2024 - 11.2024
Full Specialist – Nail Tech / Aesthetician
Hollywood Beauty Institute
03.2023 - 02.2024
High School Diploma - undefined
Miami Beach Senior High
Full Specialist License -
Hollywood Beauty Institute
Additional Experience
- - Chef, Hard Rock Casino Seminole, Hollywood, FL (Mar 2024 – Jun 2024)
- - Kitchen Manager/Chef, Mondrian Hotel, Miami Beach, FL (Apr 2018 – Apr 2021)
- - Server, Boucher Brothers, Miami Beach, FL (Jan 2016 – Feb 2018)
- (Earlier hospitality/culinary experience available upon request. Focus shifted to healthcare and client services.)
Software
ECW (eClinicalWorks)