Monica Goosby
Atlanta,Georgia
Summary
Adept at elevating guest experiences, I honed my customer service and cash handling skills at Red Roof Inn. My proactive approach to problem-solving and commitment to excellence resulted in a significant improvement in guest satisfaction. Skilled in guest services, I excel in fast-paced environments, ensuring seamless operations and positive outcomes.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Red Roof Inn
06.2023 - Current
Taking reservations over phone
Checking in guest
Cashing and taking deposits
Answering phone
Running daily reports
Solving any issues guest may have
Front Desk Agent
Econolodge
09.2022 - 06.2023
Checking in guest
Cashing and taking deposits
Answering the phone
Restocking coffee station
Solving any issues guest may have
Education
C.I.Gibson High
Nassau Bahamas Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Red Roof Inn
06.2023 - Current
Front Desk Agent
Econolodge
09.2022 - 06.2023
C.I.Gibson High
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