Monica Gray
Sacramento,CA
Summary
Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in [Type] patient support.
Overview
33
33
years of professional experience
Work History
Cashier
Costco
09.1991 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Long Term Employee while I Worked a Second Job in Nursing.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Correctional Licensed Vocational Nurse
Avid Health Care
02.2021 - 09.2022
- Conducted thorough intake assessments for new inmates to identify immediate health concerns and develop appropriate treatment plans accordingly.
- Promoted a healthy environment within the correctional facility by enforcing infection control protocols and educating inmates on personal hygiene practices.
- Reduced medication errors by maintaining accurate records and collaborating closely with healthcare teams.
- Maintained up-to-date knowledge of evidence-based nursing practices through ongoing professional development opportunities and trainings.
- Increased efficiency in wound care management by implementing standardized documentation processes and utilizing best-practice techniques.
- Ensured proper administration of medications, vaccinations, and treatments in compliance with facility policies and procedures.
- Complied with all security regulations within prison system and administered care in safest possible environment.
- Administered medications and treatment to patients and monitored responses.
- Performed mental health evaluations when warranted and recommended patients to therapists.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
School Licensed Vocational Nurse
24 Hour Medical Staff
09.2016 - 12.2018
- Screened for infectious diseases to help prevent spreading within school community.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Participated in development of school safety plans to address areas of concern.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Provided crisis intervention services during emergencies or critical incidents at school events or activities outside of normal hours when necessary.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Clinical Nurse
Parexel
11.2010 - 08.2011
- Effectively Drawing Time Blood Drawls within 60 Seconds for California Clinical Trails for Schizophrenic Patients.
- Provided emotional support to patients and their families during difficult medical situations.
- Optimized patient scheduling and workflow, reducing waiting times and maximizing resource utilization.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Managed patient records with meticulous attention to detail, ensuring accuracy and confidentiality.
- Implemented infection control protocols, maintaining safe and sterile environment for patients and staff.
Education
Technical Certificate - Licensed Vocational Nurse
American Career College
Los Angeles, CA06.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cash handling and management
- Customer Relations
- Customer service excellence
- Cleaning and sanitizing
- Basic Math Competence
- Payment Processing
- Refunds and exchanges
- Product Knowledge
- Refund handling
- POS system operations
- Sales expertise
- Returns processing
- Point of sale operation
- Purchase assistance
- Liquor Law Compliance
- Problem-Solving
- Medication Administration
- HIPAA Compliance
- Catheter Care
- Patient Care
- Direct Patient Care
- Infection Control
- Patient Assessment
- Healthcare Software Proficiency
- Diabetes management
- Documentation accuracy
- Medical examination
- Aseptic Techniques
- Care Plan Development
- Vital signs
- Caregiving skills
- Immunization Administration
- Wound Care
- Clinical Documentation
- Documenting intake
- Home Health Care
- Patient Intake
- Behavioral assessment
- Palliative Care
- Preventive Care
- Pulse oximetry tracking
- Critical Thinking
- Certified in CPR/AED
- CPR/AED
- Dementia Knowledge and Care
- Patient Charting
- Activities of Daily Living ADLs
- Attention to Detail
- Specimen Collection
- Call Answering and Assistance
- Patient Observation
- Wound Dressing and Suturing
- Patient Positioning and Transporting
- In-Home Care
- Nursing Intervention Evaluations
- Dietary Requirements and Restrictions
Timeline
Correctional Licensed Vocational Nurse
Avid Health Care
02.2021 - 09.2022
School Licensed Vocational Nurse
24 Hour Medical Staff
09.2016 - 12.2018
Clinical Nurse
Parexel
11.2010 - 08.2011
Cashier
Costco
09.1991 - Current
Technical Certificate - Licensed Vocational Nurse
American Career College