Monica Green
Duck Hill,MS
Summary
Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Mysti Cut's & Styles
03.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cosmetologist
Smart Style Salon
06.2020 - 02.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
Sport Clips
01.2018 - 05.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cosmetologist
Smart Style Salon
03.2016 - 01.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Associate of Applied Science - Physical Therapy Assistant
Holmes Community College
Goodman, MS02.2025
Associate of Applied Science - Pharmacy Technician
Virginia College
Jackson, MS01.2014
Associate of Arts - Cosmetology
Academy of Hair Design #1
Grenada, MS01.2003
Skills
- Esthetics
- Outstanding Client Retention
- Health Code Compliance
- Services Marketing
- New Business Opportunities
- Beauty Tool Sanitization
- Body Hair Removal
- Understanding of Body Signals
- Hair Coloring Expertise
Timeline
Cosmetologist
Mysti Cut's & Styles
03.2022 - Current
Cosmetologist
Smart Style Salon
06.2020 - 02.2022
Cosmetologist
Sport Clips
01.2018 - 05.2019
Cosmetologist
Smart Style Salon
03.2016 - 01.2018
Associate of Applied Science - Physical Therapy Assistant
Holmes Community College
Associate of Applied Science - Pharmacy Technician
Virginia College
Associate of Arts - Cosmetology
Academy of Hair Design #1
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