Monica Green
ROCK HILL,SC
Summary
Proven Indexer and Document Specialist at Arc Document Solutions, adept in data entry and customer service, showcasing a commitment to accuracy and efficiency. Excelled in enhancing indexing processes and digital file organization, while providing exemplary training on best practices. Demonstrated strong organizational skills and a proactive approach, ensuring confidentiality and quality control in document management. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
19
19
years of professional experience
Work History
Indexer, Document Specialist, QC
Arc Document Solutions
Charlotte , North Carolina
06.2021 - 07.2024
- Preparing paper document and large format (blueprints, maps) to be scanned
- Scan small and large format (paper documents) into database
- Index (data entry) each project is different
- 10 key
- Evaluated existing indexes for accuracy and relevancy of information
- Developed strategies for improving the efficiency and effectiveness of the indexing process
- Reviewed and analyzed documents to determine relevance, accuracy, and completeness of indexing information.
- Provided training and guidance on best practices related to document indexing.
- Maintained comprehensive database of indexed materials.
- Added new material to file records or created new records.
Imaging Specialist/Scanner/Customer Service
CST Data
Charlotte , NC
08.2005 - 12.2020
- Researched complex issues raised by customers, identified solutions, and provided timely responses
- Answered incoming customer inquiries
- Prepare documents according to job instructions per each client's specifications
- Prep documents through a means which may include alphabetizing, putting documents in numerical order and/or date order, removing staples, mounting photos, cutting, and taping, etc
- Identify different document types in order to understand and perform the process of target insertion
- Follow instructions and communicate with supervisors or trainers when appropriate to ensure customer expectations are met
- Maintain confidentiality and security of client information per client guidelines
- Able to perform high levels of repetitive motion on a daily basis
- Able to lift boxes weighing up to 40 lbs
- Performed imaging and digital scanning of documents, photographs, and other media
- Processed image data using specialized software applications to adjust brightness, contrast, resolution, color balance
- Maintained accurate records of all imaging operations
- Provided technical support and troubleshooting assistance for imaging systems
- Developed quality control procedures to ensure accuracy of image data captured
Education
High School Diploma -
ROCK HILL HIGH SCHOOL
Rock Hill, SC06-1996
Skills
- Data entry
- Customer services
- Attention to Detail
- Confidential materials handling
- Proactive self-starter
- Typing and word processing
- Microsoft Office
- Fast learner
- Scanners and copiers
- Document scanning
- Record Inventory Maintenance
- Dependable and responsible
- Energetic work attitude
- Ethical demeanor
- Strong organizational skills
- Great team member
- Computer Skills
- Quality Control Processes
- Data logging
- Multitasking
- Electronic document preparation
- Records Management
- Recordkeeping skills
- Digital file organization
REFERENCE'S
Bob King 803-371-6415
Management at CST Data and Arc Document solutions.
20 plus years
Timeline
Indexer, Document Specialist, QC
Arc Document Solutions
06.2021 - 07.2024
Imaging Specialist/Scanner/Customer Service
CST Data
08.2005 - 12.2020
High School Diploma -
ROCK HILL HIGH SCHOOL
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