Yardi
Shantelle Pettie
Production Manager
Lakewood
Summary
Personable Office Administrator with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
ARC Document Solutions, Printing
7 2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
Amazon Delivery Driver
Amazon
03.2023 - 07.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Warehouse Associate
K&M Wholesale Distribution
08.2020 - 03.2023
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated forklifts to transfer inventory to and from target destinations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Assembled and filled more than 100 shipments per day and prepared all shipping documentation.
Warehouse Associate
Grainger Industrial Supply
04.2019 - 09.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage
- Loaded, unloaded and moved material to and from storage and production areas.
- Lifted materials weighing as much as 75 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Office Manager
Safe Harbor Property Management
10.2010 - 11.2018
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed correspondence letters, memos and emails.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Monitored usage of office supplies and contacted vendors to place new orders for replenishment
Education
GED -
Tcc Fresh Start
Tacoma, WA 01.2020 - 09.2021
Skills
Office management
Assembly and production
Spreadsheet management
40 WPM typing speed
Social media knowledge
Shipping and receiving
Software
Quickbooks
Buildium
Microsoft Exchange
MFG Coding Software
Timeline
Amazon Delivery Driver
Amazon
03.2023 - 07.2023
Warehouse Associate
K&M Wholesale Distribution
08.2020 - 03.2023
GED -
Tcc Fresh Start
01.2020 - 09.2021
Warehouse Associate
Grainger Industrial Supply
04.2019 - 09.2020
Office Manager
Safe Harbor Property Management
10.2010 - 11.2018
Customer Service Representative
ARC Document Solutions, Printing
7 2023 - Current
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