Monica Green
Palmdale,CA
Summary
Accomplished Customer Service Representative with a proven track record at SCAN Health Plan, enhancing customer satisfaction through expert resolution of conflicts and disputes. Skilled in financial transactions and customer support, adept at transforming challenges into positive outcomes. Demonstrates exceptional problem-solving abilities and a commitment to service excellence.
Overview
10
10
years of professional experience
Work History
Member Service Representative
SCAN Health Plan
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Service Representative
Merchant Services Inc.
10.2017 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Netbilling
11.2014 - 02.2017
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate Of Business Administration - Business Administration
05.1993
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Call center experience
- Dispute Resolution
Timeline
Member Service Representative - SCAN Health Plan
03.2021 - Current
Customer Service Representative - Merchant Services Inc.
10.2017 - 03.2021
Customer Service Representative - Netbilling
11.2014 - 02.2017
Santa Monica College - Associate Of Business Administration, Business Administration
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