Monica Green-Peterson
Jasper
Summary
Dynamic business owner with a proven track record at A Touch Of Creations, excelling in customer relations and operational management. Enhanced client satisfaction through innovative processes and exceptional service while expertly managing financial operations, including budgeting and reporting. Committed to fostering strong client relationships that drive repeat business and referrals.
Overview
5
5
years of professional experience
Work History
Owner
A Touch Of Creations
07.2022 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Owner
A Touch Of Clean By Mon
03.2020 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Supervisor
Janiking Commercial CLG Svcs
05.2020 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Bachelor of Arts - Entrepreneurship
Global Arizona University
Phoenix, AZ06-2025
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Skills
- Customer relations
- Operational Management for Small Businesses
- Verbal and written communication
references
Donna Holden -386/855/1620- Godmother
Dianna Harmon850/867/0008 Client
Roy Johnson 713/560/4525- Business Partner KMD
Timeline
Owner
A Touch Of Creations
07.2022 - Current
Supervisor
Janiking Commercial CLG Svcs
05.2020 - 08.2024
Owner
A Touch Of Clean By Mon
03.2020 - Current
Bachelor of Arts - Entrepreneurship
Global Arizona University
High School Diploma -
Penn Foster Career School
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