Monica Gutierrez
Bloomingdale,New Jersey
Summary
I have worked alongside my Dad seeing how he manages his restaurant and he has shown me how he uses Excel and other computer systems. I completed the Seal of Biliteracy test in Spanish during my junior year of high school. I am interested in business management and I want to own a business (es) in the food industry. I would like to find a job that will help me build and learn more about what it takes to be a successful and responsible leader.
Overview
3
3
years of professional experience
Work History
Waitress
La Quinta De Reyes
05.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Customer service/cashier
Puebla Mex
02.2021 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
BBA - Leadership And Management
Rutgers, The State University of New Jersey
Newark, NJ05.2027
GED -
Butler High School
Bloomingdale, NJ06.2023
Skills
- Safe Food Handling
- Excel certified
- Bilingual
- Communications
- Work under pressure
- Relationship Management
Activitiesandleadershipexperience
- I help and donate supplies to my local animal shelter.
- I was a part of TREPS in my middle school, and I am currently a DECA participant.
Hobbies and Interests
I like to travel, bake, and I love all animals. Mostly, I enjoy spending time with family and friends and experiencing new things.
Languages
Spanish
Native or Bilingual
Timeline
Waitress
La Quinta De Reyes
05.2022 - Current
Customer service/cashier
Puebla Mex
02.2021 - 04.2023
BBA - Leadership And Management
Rutgers, The State University of New Jersey
GED -
Butler High School
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