Monica Gutierrez
Stockton,CA
Summary
To obtain a position as a self-motivated individual utilizing my education and experience to benefit your company staff and customers.
Overview
21
21
years of professional experience
Work History
Couier/Transportation Dispatcher
Action Asap
Stockton, CA
11.2013 - Current
- Supervisor
- Dispatching drivers for deliveries.
- Provided excellent customer service.
- Answering phone calls for 24-hour call service.
- Communicated with customers to coordinate delivery times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Ensured all packages were properly labeled and sealed.
- Provided excellent customer service by answering questions about delivery status.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Making bank deposits.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collect payments from clients upon completion of deliveries when applicable.
Medical Courier
PharMerica
Stockton
05.2007 - 11.2013
- Deliver medical items between house care facilities, institutions, and private homes.
- Responsible, safe, and timely delivery of items such as medical equipment and supplies, medications, medical documents, and test results.
- Communicating with dispatchers, health professionals, and laboratory personnel.
- Coordinated delivery of medical specimens to appropriate laboratory facilities
- Provided exceptional customer service during interactions with clients.
- Ensured timely pick up and delivery of packages within designated time frames.
- Processed paperwork associated with deliveries accurately and efficiently.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Assisted in loading and unloading items into vehicles as needed.
- Maintained detailed logs of all deliveries including dates, times, locations.
- Responded quickly to any changes or requests from dispatch personnel.
- Maintained a valid driver's license at all times.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Documented items transported, recipient information and problems.
Recovery Specialists
Delta IPA
Stockton
01.2004 - 02.2007
- Switchboard operator.
- Answered inbound calls.
- Data entry.
- Customer service.
- Completed skip tracing to locate individuals responsible for past due balances.
- Identified accounts to target for payment based on careful research and analysis.
- Responsible for tracking down individuals or businesses who owed money and creating payment plans.
- Processing medical insurance claim.
- Research and resolve incorrect payments.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
High School Diploma -
Adult Education
Stockton06-1987
Skills
- Bilingual/Spanish
- Supervising
- Customer Service
- Call Control
- Telephone Techniques
- Call Center Operations
- Leadership
- Computer Skills
- Communication Skills
- Data Entry
- Active Listening
- Multitasking
- Organization
- Route Planning
- Telephone Etiquette
- Transportation Management
- Geographical knowledge
- Oral and written communications
- Adaptability
- Problem Solving
- Cashier
- Front office knowledge
- Dependable and respectful
- Eager to learn
- Microsoft office
- Typing Skills
- Flexible and Adaptable
- Delivery and pickup
- Logistics and Transportation
- Dispatch Collaboration
- Loading and unloading
- Working Independently
- Valid Driver's License
Timeline
Couier/Transportation Dispatcher
Action Asap
11.2013 - Current
Medical Courier
PharMerica
05.2007 - 11.2013
Recovery Specialists
Delta IPA
01.2004 - 02.2007
High School Diploma -
Adult Education
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