Monica Gutierrez
Hanford,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Dental Office Manager
Hanford Family Dental Center
Hanford, USA
01.2014 - Current
- Manage and oversee daily schedules for providers
- Interview and hire new employees and provide on-site training.
- Insurance billing.
- Monitor and review accounts.
- Assist in the front office with answering phones, scheduling appointments.
- Insurance verification.
- Treatment coordinator.
- Gave patients education with their dental treatment.
- Reviewed accounts and followed up on past due accounts.
- Ensured front office ran in an efficient manner
- Scheduled effectively to maintain a constant flow of patients including financial success.
Patient Care Coordinator
Western Dental
Tulare, USA
01.2011 - 12.2013
- Assisted doctors during exams to help educate patients on their dental care.
- Went over payment options for patients
- Insurance billing.
- Sent out and followed up with patients regarding their pre authorizations
- Insurance verification
- Assist the front office with answering phones, scheduling appointments and greeting patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Worked closely with patients to ensure excellent and direct individualized patient care.
- Explained upcoming treatment preparation, instructions and other facts to patients.
Education
Associate of Science - Administrative Health Care Managment
San Joaquin Valley College
Hanford, CA10.2012
Skills
- Front office management
- Patient scheduling and coordination
- Employee training and development
- Insurance verification processes
- Data entry and management
- Bilingual communication skills
- Organization skills
- Training and coaching
Languages
Spanish
Professional
Timeline
Dental Office Manager
Hanford Family Dental Center
01.2014 - Current
Patient Care Coordinator
Western Dental
01.2011 - 12.2013
Associate of Science - Administrative Health Care Managment
San Joaquin Valley College
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