Monica Guzman
Dallas
Summary
Dynamic account manager with a proven track record at Copart, excelling in client relations and operational efficiency. Leveraged exceptional communication skills and Microsoft Office expertise to enhance client satisfaction and streamline processes. Mentored teams and implemented improvements, achieving high retention rates and fostering collaboration. Adaptable and motivated, consistently delivering results that exceed expectations.
Overview
10
10
years of professional experience
Work History
BluCar Account Manager
Copart
Dallas, TX
12.2019 - Current
- Managed client accounts, ensuring high satisfaction and retention rates through effective communication.
- Coordinated cross-functional teams to deliver solutions that met client needs and timelines.
- Mentored junior team members in best practices for client management and engagement strategies.
- Implemented process improvements that streamlined workflows, increasing operational efficiency within the team.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Inventory Support Specialist
Copart
Dallas, TX
10.2019 - 12.2020
- Data Entry
- Processed sale orders
- Pulled reports and responded to inquiries/request
Contractor at IBM/Pepsico Project
Experis - Manpower Group
Dallas, TX
01.2016 - 01.2018
- Ensure imaged documents are accurate and completed, with valid data included on all submission
- Perform quality checks on data to ensure accuracy, integrity, and completeness after entry
- KTM Cash Application
- Prep documents to be scanned and imaged
Education
Associate of Science - Teaching
Collion College
Plano, TX05-2018
High School Diploma -
Permian High School
Odessa, TX05-2004
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Microsoft Office Suite
- Exceptional communication abilities
- Organizational guru
- Adaptable
- Motivated to excel
- Creation of intuitive training content
- Extensive knowledge of Copart systems/tools
- Effective data entry
- 50-70 WPM; 9,000-10,000 keystrokes
Timeline
BluCar Account Manager
Copart
12.2019 - Current
Inventory Support Specialist
Copart
10.2019 - 12.2020
Contractor at IBM/Pepsico Project
Experis - Manpower Group
01.2016 - 01.2018
Associate of Science - Teaching
Collion College
High School Diploma -
Permian High School