Monica Hansen
Canby,OR
Summary
I have been a bartender for most of my life, trying to pay the bills with my tips and being available during the daytime hours for my children. I have been able to provide for them monetarily while also being available for them during the day when they need me. Sometimes...actually for many years, that meant going on 3-4 hours of sleep, but we did it and we are all better for it now. I always said, "We can do this, nothing can stop us! We just need to keep going!" And we did, and we are all good because of it.
Overview
25
25
years of professional experience
Work History
Server/Bartender
Biscuits Cafe
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Factory Production Worker
Package Containers, Inc.
01.2020 - 08.2021
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Head Bartender
Hard Rain Inc.
01.2000 - 02.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Psychology/ Minor in Youth And Family Studies
Portland State University
2000 SW 5th Ave, Portland, Or. 9720108.2024
Associate of Science - Psychology
Clackamas Community College
19600 Molalla Ave, Oregon City, Or. 9704506.2022
High School Diploma -
Canby High School
721 SW.4th Ave. Canby, Or. 9701306.1990
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
I love music. I love writing music, singing, dancing, and listening to music.
I used to play/write music a lot when I was younger, (30-40) and since have gotten out of it due to financial needs and selling most of my gear, but it is still in my life. I went back to school and it became the main focus besides my children.
Timeline
Server/Bartender
Biscuits Cafe
09.2021 - Current
Factory Production Worker
Package Containers, Inc.
01.2020 - 08.2021
Head Bartender
Hard Rain Inc.
01.2000 - 02.2019
Bachelor of Science - Psychology/ Minor in Youth And Family Studies
Portland State University
Associate of Science - Psychology
Clackamas Community College
High School Diploma -
Canby High School
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