MONICA HARPER-BECK
Owatonna,MN
Overview
25
25
years of professional experience
Work History
Administrative Assistant
James River Correctional Center
Jamestown, ND
04.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Correctional Officer III
James River Correctional Center
Jamestown, ND
09.2018 - 03.2024
- Supervise correctional staff and inmates
- Enforce facility policies and procedures
- Assume temporary command of additional facility areas as necessary
- Enforce proper work procedures, habits, and safety regulations
- Observe and report any unusual behavior
- Counsel inmates in formal or informal situations
- Restrain inmates when necessary
- Evaluate trends in inmate behavior and performance
- Prepare written reports on inmates under his or her supervision
- Investigate inmate grievances and participate in disciplinary hearings.
Assistant Manager
Dollar General
09.2018 - 12.2018
Assistant Lead Cashier
Dollar General
09.2018 - 12.2018
Correctional Officer II
James River Correctional Center
Jamestown, ND
10.2016 - 09.2017
Lead Direct Support
Owakihi Inc
West St. Paul, MN
05.2016 - 09.2016
- Supervised staff and clients
- Assisted clients in maintaining safe and healthy lifestyles
- Monitored for changes in their general health, appearance, and behavior
- Was responsible for maintaining a clean and secure environment for clients
- Assisted all clients in making healthy dietary choices
- Planned and supported clients in daily activities
- Was responsible for assisting clients with personal hygiene skills
- Completed paperwork as necessary
- Completed required, ongoing training requirements
- Safely transported clients to and from recreational activities, errands, work, and personal appointments.
Operator
James River Correctional Center
Jamestown, ND
05.2011 - 10.2014
Customer Service Manager
Wal-Mart Super Center
Jamestown, ND
06.2004 - 05.2011
- Ensured proper operations in the front of the store
- Provided change for cashiers, prepared cash registers, and performed register audits
- Addressed customers' concerns according to Walmart's policies
- Addressed any register shortage concerns and trained employees.
Wal-Mart Super Center
Elizabethtown, KY
08.1999 - 05.2003
Timeline
Administrative Assistant
James River Correctional Center
04.2024 - 01.2025
Correctional Officer III
James River Correctional Center
09.2018 - 03.2024
Assistant Manager
Dollar General
09.2018 - 12.2018
Assistant Lead Cashier
Dollar General
09.2018 - 12.2018
Correctional Officer II
James River Correctional Center
10.2016 - 09.2017
Lead Direct Support
Owakihi Inc
05.2016 - 09.2016
Operator
James River Correctional Center
05.2011 - 10.2014
Customer Service Manager
Wal-Mart Super Center
06.2004 - 05.2011
Wal-Mart Super Center
08.1999 - 05.2003