Monique Hayes
Advance Medical Assistant
New Orleans,LA
Summary
Results-driven Medical Support Assistant with expertise in consult coordination, patient scheduling, and regulatory compliance. Proven track record in enhancing workflow efficiency and ensuring adherence to compliance standards.
Overview
10
10
years of professional experience
Work History
ADAVANCE MEDICAL SUPPORT ASSISANT
Southeast Louisiana Veteran Health Care System
New Orleans, Louisiana
08.2019 - Current
- Managed a high-volume consult management program supporting multiple specialty clinics by coordinating hundreds of consults and appointments while ensuring compliance with VA scheduling directives, consult timeliness standards, and performance measures. • Coordinated documentation and monitored workflow requirements to support quality management, patient safety, risk management, and accreditation readiness. • Utilized VistA Scheduling Enhancement (VSE), CPRS, and electronic health record systems to analyze provider orders, resolve consult discrepancies, document patient communications, and maintain 100% compliance with scheduling and documentation requirements. • Monitored consult performance metrics, analyzed aging reports, prioritized time-sensitive actions, and coordinated follow-up activities that reduced processing delays, strengthened accountability, and improved organizational performance. • Collaborated with physicians, nurses, clinic leadership, and multidisciplinary stakeholders to streamline administrative operations, resolve complex patient access issues, safeguard confidential information, and improve workflow efficiency.
Phlebotomist
Southeast Louisiana Veterans Health Care Systems
New Orleans, Louisiana
11.2016 - 08.2019
- Collected blood and urine specimens using proper patient identification and sample labeling.
- Performed venipunctures, arterial punctures, and capillary finger sticks with few failures, limited bruising, and minimal repeat collections, while sending samples to the clinical laboratory with minimal delay.
- Collected specimens in emergent situations, including cardiac arrest and critically ill patients, ensuring timely delivery to the clinical laboratory.
- Used safe, non-traumatic collection methods to support patient safety and specimen quality.
- Identified tests needing special handling and completed specimen collection.
- Provided emergency care during reactions to blood collection procedures, including fainting, hematoma, and anxiety.
- Prepared specimens through accurate labeling and decanting; maintained proper temperature and storage conditions, while training new employees in specimen collection and computer duties to enhance operational readiness.
- Trained new employees and students on specimen collection techniques and computer system usage to ensure compliance with best practices.
Education
High School Diploma -
John Mc Donogh Sr. High
New Orleans, LA06-1990
Some College (No Degree) - ALLIED Health
Delgado Community College
New Orleans, LASkills
- Patient scheduling
- Consult management
- Electronic health records
- Regulatory compliance
- Patient records
- Health administration
- Patient support
Timeline
ADAVANCE MEDICAL SUPPORT ASSISANT
Southeast Louisiana Veteran Health Care System
08.2019 - Current
Phlebotomist
Southeast Louisiana Veterans Health Care Systems
11.2016 - 08.2019
High School Diploma -
John Mc Donogh Sr. High
Some College (No Degree) - ALLIED Health
Delgado Community College