Monica Henry
Lakewood
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
Work History
Sales Advisor
CDS
09.2024 - Current
- Collaborated with team members to create promotional displays, attracting more customers to the store.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed long-lasting client relationships by providing exceptional customer service.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Staffing Coordinator
Right Time Right Place Staffing
11.2013 - 10.2015
- New hire onboarding, including background checks thru EBI, drug screens and EVerify
- Built a recruiting team of employees through mentoring, coaching, and teaching skills
- Coordinate/process discipline, termination and exit interviews
- Maintained and organized all office files accurately
- Promptly responded to all general telephone calls and email inquires per day regarding business accounts
- Managed front desk with multiple lines
- Ensured timely responses to employee requests for time-off or schedule changes to promote goodwill.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Human Resources Specialist
Kforce Global Solutions
07.2008 - 11.2012
- Lead team member for all aspects of the Unemployment Claim Process.
- Gather and prepare information and documentation for all hearings.
- Attend hearings when a Generalist is not available.
- Designed and implemented several forms that are currently being used company wide.
- Prepared all quarterly and annual reports for the Unemployment Desk.
- Key backup person for the Drug screen and Background Team member.
Customer Service Representative
Kforce Global Solutions
01.2005 - 07.2008
- Prepared payroll for over two hundred employees in multiple markets
- Monitored and improved the Accounts Receivable
- Generated gross profit and revenue reports
- Assisted International Staffing Solutions Recruitment
- Prepared Workers Compensation and Unemployment Claims
- Maintained field staff credentials and Licensure
- Recruited staff for the Cleveland Clinic and Columbus Markets
Education
Associate of Applied Science - Nursing
Cuyahoga Community College
Cleveland05-1995
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Customer service
- Relationship building
- Customer relationship building
- Customer relations
- Staff training
- Time management
Timeline
Sales Advisor
CDS
09.2024 - Current
Staffing Coordinator
Right Time Right Place Staffing
11.2013 - 10.2015
Human Resources Specialist
Kforce Global Solutions
07.2008 - 11.2012
Customer Service Representative
Kforce Global Solutions
01.2005 - 07.2008
Associate of Applied Science - Nursing
Cuyahoga Community College
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