Monica Hernandez
Dallas,TX
Summary
Supportive Eligibility Specialist with good application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities at a time with a little bit of practice. Highly communicative Eligibility Specialist with background helping individuals understand and access affordability options. Talented performer with over 2-4 years of providing information, direction and resource material to patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Babysitter
Self Employed Services
08.2022 - Current
- Communicate positively with children and guardians.
- Organize and clean home after doing activities by picking up toys and straightening up play room also assisted with light housekeeping duties as well as running errands.
- Prepare healthy, age-appropriate snacks and meals.
- Communicate with the parents regarding children's behavior, raising any issues.
- Plan fun outings and different activities to keep children entertained.
- Deal with medications, following strict instructions from parents and medical labels.
- Engage with children separately to build positive relationships.
- Transport children to and from school, medical appointments and extra-curricular activities.
Authorization Specialist
Home Care Providers Of Texas
01.2022 - 07.2022
- Communicated with people from different cultures, ages and backgrounds on their application process.
- Documented all communication with applicants and inputted information into system using a specific software.
- Followed specific guidelines when reviewing the applicants data to determine eligibility for economic assistance/benefits.
- Scheduled appointments with applicants to gather information and explain benefit processes. As well as update applicant if he/she was eligible.
- Reviewed applications for different programs and determined which qualification criteria for the individual was best.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns.
- Wrote and communicated consistently with other related departments in order to make operating procedures go smoothly for the patient.
- Collaborated with management to evaluate credit strategies and develop improvements, make the process go faster and easier. As well as communicate to create better updates on system softwares
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Recruiter Manager
MS Trucking
09.2020 - 09.2021
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed lists of qualified candidates for corporate hiring manager.
- Managed recruitment team and educated and mentored new advisors.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Made complete sure employees/truckers had all the correct legal paperwork/documents before going on route.
Cashier
Whataburger Restaurants LLC
08.2019 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to enter orders, process payments and issue receipts.
- Proceeded to work kitchen if I was finished with my specific task to keep customers satisfied
- Helped coworkers if needed assistance to work efficiently and quickly through the line of customers that were approaching
Education
High School Diploma -
Uplift Heights Preparatory High School
Dallas, TX06.2021
Skills
- Patient Contact
- Application Assessments
- Eligibility Requirements
- Referral Tracking
- Customer Satisfaction
- Call Transfers
- Program Knowledge
- Obtaining Authorizations
- Telephone Etiquette
- Effective Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Self Employed Services
08.2022 - Current
Authorization Specialist
Home Care Providers Of Texas
01.2022 - 07.2022
Recruiter Manager
MS Trucking
09.2020 - 09.2021
Cashier
Whataburger Restaurants LLC
08.2019 - 08.2020
High School Diploma -
Uplift Heights Preparatory High School
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