Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Monica Hernandez

S.
Ridgely,TN
Monica Hernandez

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my meticulous window cleaning and exceptional organizational skills at Sweet Jewels Bakery to increase efficiency by 20%. My professional demeanor and ability to resolve issues swiftly underscore my commitment to excellence in every role.

Overview

25
years of professional experience
1
Language

Work History

Self Employed

House Cleaner
02.2022 - Current

Job overview

*General Cleaning:

* Dusting surfaces, furniture, and electronics

* Vacuuming carpets, rugs, and hard-surface floors

* Mopping hard-surface floors

* Cleaning windows and mirrors

* Emptying trash cans and replacing liners

* Bathroom Cleaning:

* Cleaning toilets, sinks, bathtubs, and shower tiles

* Scrubbing and sanitizing surfaces

* Restocking bathroom supplies

* Kitchen Cleaning:

* Cleaning countertops, sinks, and appliances

* Loading and unloading dishwashers

* Taking out the trash

* Bedroom Cleaning:

* Making beds

* Changing linens

* Dusting surfaces

* Organizational Tasks:

* Tidying up rooms and closets

* Folding and putting away laundry

Sweet Jewels Bakery

Assistant Baker
02.2016 - 03.2020

Job overview

* Preparation:

* Measuring and weighing ingredients according to recipes

* Mixing and kneading dough

* Preparing fillings and icings

* Baking:

* Shaping dough and batter

* Placing baked goods in ovens and monitoring baking times and temperatures

* Rotating trays and removing baked goods from ovens

* Decorating:

* Icing and decorating cakes, cupcakes, and pastries

* Adding toppings and garnishes

* Cleaning:

* Cleaning and sanitizing work surfaces, equipment, and utensils

* Maintaining a clean and organized workspace

* Inventory:

* Assisting with inventory control

* Stocking supplies and ingredients

Dollar Tree

Sales Associate
06.2013 - 08.2015

Job overview

* Customer Service:

* Greet customers warmly and professionally

* Answer customer questions and provide assistance

* Process transactions accurately and efficiently

* Handle returns and exchanges according to store policy

* Store Operations:

* Stock shelves and merchandise displays

* Maintain a clean and organized store environment

* Assist with inventory control and price changes

* Assist with loss prevention efforts

* Additional Duties:

* Assist with store opening and closing procedures

* Cross-train in other areas of the store, such as cashier or stockroom

Payless Shoe Source

Cashier
02.2010 - 03.2011

Job overview


* Customer Service:

* Greet customers warmly and professionally

* Assist customers with questions, concerns, and product information

* Process returns and exchanges according to store policy

* Resolve customer issues and complaints promptly and efficiently

* Cash Register Operations:

* Operate cash registers accurately and efficiently

* Process payments, including cash, credit cards, and gift cards

* Issue receipts and refunds

* Balance cash drawer at the end of each shift

* Store Maintenance:

* Maintain a clean and organized checkout area

* Assist with stocking shelves and organizing merchandise

* Help with visual merchandising displays

* Loss Prevention:

* Adhere to loss prevention policies and procedures

* Monitor customer activity and report suspicious behavior

BP Gas Station Service

Gas Station Attendant
09.2007 - 02.2010

Job overview

* Customer Service:

* Greet customers in a friendly and professional manner

* Assist customers with fuel purchases, including pumping gas and providing payment options

* Answer customer questions about products and services

* Resolve customer issues and complaints promptly and efficiently

* Store Operations:

* Maintain cleanliness of the store, including the counter area, restrooms, and outdoor areas

* Stock shelves with merchandise, such as snacks, drinks, and cigarettes

* Operate the cash register, process transactions, and handle cash and credit card payments

* Assist customers with merchandise purchases, including lottery tickets and other retail items

* Monitor inventory levels and restock as needed

* Fuel Dispensing:

* Ensure the proper functioning of fuel pumps and dispensers

* Assist customers with fuel purchases, including pumping gas and providing payment options

* Monitor fuel levels in underground tanks and report any issues to management

* Additional Responsibilities:

* Adhere to all safety regulations and procedures, including fire safety and chemical handling

* Follow company policies and procedures

* Maintain a professional appearance and demeanor

* Work flexible hours, including evenings, weekends, and holidays

Walgreens

Cashier
04.2000 - 05.2001

Job overview

* Customer Service:

* Greet customers warmly and professionally

* Assist customers with questions, concerns, and product information

* Process returns and exchanges according to store policy

* Resolve customer issues and complaints promptly and efficiently

* Cash Register Operations:

* Operate cash registers accurately and efficiently

* Process payments, including cash, credit cards, and gift cards

* Issue receipts and refunds

* Balance cash drawer at the end of each shift

* Store Maintenance:

* Maintain a clean and organized checkout area

* Assist with stocking shelves and organizing merchandise

* Help with visual merchandising displays

* Loss Prevention:

* Adhere to loss prevention policies and procedures

* Monitor customer activity and report suspicious behavior

Education

Carl Schurz
Chicago, IL

High School Diploma from General Education

University Overview

Cornerstone Christian Correspondence School
Townsend, GA

High School Diploma from General Education
09.2007

University Overview

Skills

Window cleaning

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Software

Cloud Platforms (AWS, Azure, Google Cloud)

Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Microsoft Office Suite (Word, Excel, PowerPoint)

Timeline

House Cleaner
Self Employed
02.2022 - Current
Assistant Baker
Sweet Jewels Bakery
02.2016 - 03.2020
Sales Associate
Dollar Tree
06.2013 - 08.2015
Cashier
Payless Shoe Source
02.2010 - 03.2011
Gas Station Attendant
BP Gas Station Service
09.2007 - 02.2010
Cashier
Walgreens
04.2000 - 05.2001
Carl Schurz
High School Diploma from General Education
Cornerstone Christian Correspondence School
High School Diploma from General Education
Monica HernandezS.