Monica Hernandez
Perris,CA
Summary
In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.
Overview
22
22
years of professional experience
Work History
Supervisor
STARBUCKS COFFEE COMPANY
1850 Perris Blvd.
11.2002 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Sales Associate
See's Candies
990 Ontario Mills Dr.
11.2005 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Merchandise display
- Policy and procedure adherence
Timeline
Sales Associate
See's Candies
11.2005 - Current
Supervisor
STARBUCKS COFFEE COMPANY
11.2002 - Current