MONICA HERNANDEZ
El Paso,Texas
Summary
Results-driven professional with a bachelor's degree and expertise in engaging effectively with diverse organizational levels and the public. Demonstrates adaptability and composure in fast-paced environments, excelling in practical problem-solving and sound judgment. Experienced Learning and Development Specialist skilled in creating and implementing impactful training programs that enhance employee productivity. Proven ability to assess company needs, set learning objectives, and develop tailored content across various industries.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Enterprise Learning and Development Specialist
Pediatric Associates
El Paso, Texas
03.2020 - 07.2025
- Proven experience in designing, delivering, and evaluating learning programs that drive performance improvement and align with organizational goals.
- Adept at identifying training needs through skills gap analysis and performance data.
- Developed engaging learning materials for diverse training initiatives.
- Skilled in developing engaging content for instructor-led sessions, e-learning modules, and blended learning environments.
Lead Certified Medical Assistant
Pediatric Associates
El Paso, Texas
12.2018 - 03.2020
- Mentored junior medical assistants to enhance skill development and teamwork.
- Coordinated patient schedules to optimize clinic flow and reduce wait times.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up visits effectively.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Certified Medical Assistant
Pediatric Group of Central El Paso
El Paso, Texas
06.2011 - 12.2018
- Assisted pediatricians during patient examinations and procedures.
- Maintained accurate patient records and updated medical histories.
- Coordinated with insurance providers for patient eligibility and coverage details.
- Prepared examination rooms and ensured proper sterilization of instruments.
Education
BBA -
Western Technical
El Paso, Texas06.2025
Diploma - Medical Assistant
Southwest University
El Paso, Texas06.2012
Skills
- Injections
- Surgical Tray Setup
- Phlebotomy
- EKG
- Vital Signs
- Patient Positions
- Medical Documentation
- Laboratory
- Effective communication
- Instructional delivery
- Customer service
- Blended learning
- Team building
- Public speaking
- Goal setting
- Interpersonal skills
- Training material development
- Time management
Certification
Project Management
Languages
- English
- Spanish
Timeline
Enterprise Learning and Development Specialist
Pediatric Associates
03.2020 - 07.2025
Lead Certified Medical Assistant
Pediatric Associates
12.2018 - 03.2020
Certified Medical Assistant
Pediatric Group of Central El Paso
06.2011 - 12.2018
BBA -
Western Technical
Diploma - Medical Assistant
Southwest University