Monica Hernandez
Lompoc,CA
Summary
Empathetic eligibility worker with experience managing client relationships and completing complex applications. Known for clear communication and strong organizational skills. Focused on delivering essential resources and timely support for clients in need.
Overview
13
13
years of professional experience
Work History
Eligibility Worker II
Santa Barbara Department Of Social Services
Santa Barbara, California
02.2024 - Current
- Reviewed client applications for CalWORKs, CalFresh, and Medi-Cal eligibility, ensuring compliance with program guidelines.
- Interviewed applicants to gather essential case details for accurate eligibility determination.
- Processed paperwork while verifying client records for accuracy, contributing to timely benefit issuance.
- Explained program rules and benefit details to clients.
- Kept organized records of client contacts and case files.
- Provided referrals to community resources and support services.
- Responded quickly to emails and addressed system issues promptly.
Library Technician
Allan Hancock Community College
Santa Maria, California
01.2019 - 02.2024
- Assisted patrons with research inquiries and identified appropriate library materials.
- Processed new materials for circulation and cataloging.
- Worked with staff to improve user experience and service delivery.
- Conducted training for new employees on library systems and procedures to ensure effective onboarding.
- Managed digital resources and online databases for easy access.
- Performed inventory checks to verify resource availability.
- Responded to patron inquiries about library services and policies in a timely manner.
Student Ambassador
Allan Hancock Community College
Santa Maria, California
11.2019 - 12.2021
- Facilitated campus tours for prospective students and their families.
- Assisted in organizing events promoting student services and resources.
- Provided support to new students during orientation sessions.
- Collaborated with faculty to enhance student engagement initiatives.
- Developed promotional materials for various student-focused events.
- Engaged in outreach efforts to increase student participation in programs.
Life Coach
Strategies to Empower People (STEP)
Sacramento, California
03.2014 - 12.2016
- Guided clients in establishing realistic expectations aligned with their circumstances and resources.
- Navigated crisis situations involving severe mental health and behavioral issues to ensure client safety and well-being.
- Ensured effective service delivery by maintaining accurate, up-to-date client records and documenting progress. and documented progress and daily activities.
- Assisted clients with daily living tasks and personal care routines.
- Administered medications and monitored health conditions per provider direction.
Office Administrative Assistant
Davies Animal Hospital
Yuba City, California
11.2017 - 12.2018
- Managed appointment scheduling for veterinary services and client consultations.
- Assisted with patient intake by gathering medical histories and updating records.
- Coordinated communication between clients and veterinary staff to streamline operations.
- Processed payments and handled billing inquiries from pet owners efficiently.
- Supported team in maintaining a clean and organized reception area for visitors.
- Provided compassionate customer service to pet owners during visits and phone calls.
- Organized and maintained filing systems, both paper and electronic.
Education
Bachelor of Science - Sociology/ Social Services
California Polytechnic University
San Luis Obispo, CA12-2023
Skills
- Timely case processing
- Referrals
- Regulatory compliance
- Record management
- Data entry accuracy
- Social needs identification
- Task prioritization
- Organizational skills
- Confidentiality maintenance
- Stress adaptability
- Stress management techniques
- Relationship building
- Effective communication
Timeline
Eligibility Worker II
Santa Barbara Department Of Social Services
02.2024 - Current
Student Ambassador
Allan Hancock Community College
11.2019 - 12.2021
Library Technician
Allan Hancock Community College
01.2019 - 02.2024
Office Administrative Assistant
Davies Animal Hospital
11.2017 - 12.2018
Life Coach
Strategies to Empower People (STEP)
03.2014 - 12.2016
Bachelor of Science - Sociology/ Social Services
California Polytechnic University