Monica Hinojosa
Kingsville,TX
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Project Administrator I
Texas A&m University - Kingsville
07.2023 - Current
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Identified and eliminated safety risks through additional training.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Guided and directed third-party inspectors through project construction, commissioning, and closeout.
- Increased customer satisfaction by100% by solving problems and concerns effectively.
- Reduced project completion times by effectively coordinating resources, schedules, and team members.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Communicated with stakeholders on job milestones.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
Administrative Assistant III
Texas A&m University - Kingsville
02.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Executive Administrative Assistant
Alice ISD
06.2021 - 02.2022
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Developed and maintained automated alert systems for important deadlines.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
Insurance Verification Specialist
Corpus Christi Vascular Center
03.2020 - 06.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Established and maintained relationships with insurance providers for productive communications.
- Posted payments to accounts and maintained records.
- Generated reports to track insurance verifications and claim progress.
- Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage.
- Chased insurance companies to achieve accurate and timely payments.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Contributed to company''s bottom line by reducing write-offs due to incorrect or outdated insurance information through diligent verification efforts.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Medical Billing Assistant
Alice Heart & Vascular Center
02.2017 - 12.2019
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Supported the reduction of claim denials by maintaining up-to-date knowledge of insurance guidelines and regulations.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Aided in financial planning efforts by generating detailed reports on billing metrics and revenue trends for management review.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Encoded and canceled checks using bank machines.
- Reconciled accounts receivable to general ledger.
- Disbursed petty cash by recording entries and verifying documentation.
- Created improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Office Manager
Turcotte Piper Mortuary
04.2013 - 10.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant
Kelly Services
12.2001 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
MBA - Master of Business W/specializatio Healthcar Mngmt
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH08.2023
High School Diploma -
Falfurrias High School
Falfurrias, TX05.1996
Skills
- Staff Leadership and Direction
- Bid Estimation
- Project Management
- Scope Management
- Client Relations
- Quality Control
- Scheduling and Planning
- Motivational Skills
- Budgeting and Forecasting
- Change Management
- Training and Development
- Time Management
- Effective Communication
- Organizational Skills
- Problem Solving
- Vendor Management
- Task Prioritization
- Conflict Resolution
- Meeting Facilitation
- Performance Monitoring
- Documentation Management
- Compliance Management
- Team Leadership
- Contract Negotiation
- Risk Assessment
- Process Improvement
- Stakeholder Engagement
- Cost Control
- Decision Making
- Resource Allocation
- Project Reporting
- Assignment Delegation
- Hiring and Onboarding
- Work Monitoring
- Procedure Planning
- Site Measuring and Marking
- Dependable and Hardworking
- Multi-Project Coordination
- Specifications Conformance
- Worker Supervision
- Cross-Functional Collaboration
- Equipment Safety Verification
- Hand and Power Tool Operation
- Employee Training
- Schedule Determination
- Decision-Making
- Risk Management
- Labor Costing
- Safe Operating Procedures
- Production Optimization
- Supply Ordering
- Presentation Skills
- Site Safety
- Stress Tolerance
- Customer Relations
- Employee Management
- Preventive Equipment Maintenance
- Self Control and Integrity
- Schedule Oversight
- Site Maintenance
- Subcontractor Management
- Word Processing
- Forklift Operation
- Heavy Lifting
- Commercial Construction
- Supply Requisition
- Repair Coordination
- Safety Oversight
- Following Instructions
- Relationship Building
- OSHA Compliance
- Inventory Management
- Physical Strength and Stamina
- Lockout and Tagout
- Scaffolding Set up
- Worker Training
- Property Damage Assessment
- Attention to Detail
- Quality Assurance
- Business Management
- Field Inspection
- Resource Management
- Technical Understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Coaching vs. Mentoring-American Institute of CPA's - 07/16/2023
- Certified, Data Analytics Modeling Certificate: Data Cleansing American Institute of CPA's - 07/23/2023
- Certificate-Microsoft Power BI-Introduction to MS Power BI Tools-American Institute of CPA's-10/01/2023
- Certificate-Time Management tips for time crunched professionals-American Institute of CPA's-11/24/2023
Languages
Spanish
Native or Bilingual
Timeline
Project Administrator I
Texas A&m University - Kingsville
07.2023 - Current
Administrative Assistant III
Texas A&m University - Kingsville
02.2022 - 07.2023
Executive Administrative Assistant
Alice ISD
06.2021 - 02.2022
Insurance Verification Specialist
Corpus Christi Vascular Center
03.2020 - 06.2021
Medical Billing Assistant
Alice Heart & Vascular Center
02.2017 - 12.2019
Office Manager
Turcotte Piper Mortuary
04.2013 - 10.2016
Administrative Assistant
Kelly Services
12.2001 - 01.2012
MBA - Master of Business W/specializatio Healthcar Mngmt
Southern New Hampshire University
Bachelor of Science - Health Administration
Southern New Hampshire University
High School Diploma -
Falfurrias High School
Reading, Gardening, Being with family
I love to read and to research about new ideas and past events. My passion is to garden, I love gardening and making beautiful and colorful sceneries outside. My family is my life I love to be with my boys and my siblings. Time is presious so my time is for my family when I can.
Reading, Gardening, Being with family
I love to read and to research about new ideas and past events. My passion is to garden, I love gardening and making beautiful and colorful sceneries outside. My family is my life I love to be with my boys and my siblings. Time is presious so my time is for my family when I can.
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