Monica Hoag
Derby,KS
Summary
Dynamic General Manager with a proven track record at Applebee's, driving business growth through strategic operations management and exceptional leadership. Expert in relationship management and inventory control, consistently exceeding revenue targets while enhancing customer loyalty. Developed comprehensive training programs that boosted team productivity and streamlined workflows for operational excellence.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Education
GED -
Mulvane High School
Mulvane, KS05.2004
Associate Degree In Nursing - Nursing
Cowley Community College
Mulvane, KS 2009 - Current
Work History
General Manager
Applebee's Neighborhood Grill & Bar
03.2022 - Current
- Implemented operational strategies to drive year-over-year business growth and enhance customer loyalty.
- Managed budget development, forecasting, and financial reporting to ensure organizational financial stability.
- Directed sales efforts to consistently exceed revenue targets while maintaining high customer satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to foster long-term success.
- Established comprehensive employee training programs to improve productivity and ensure regulatory compliance.
- Maximized efficiency through coaching and mentoring on management principles and industry practices.
- Formulated policies and procedures that streamlined operations and improved workflow efficiency.
- Analyzed market trends to identify opportunities for business growth within emerging markets.
Kitchen Manager
Applebee’s
11.2012 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Collaboration and teamwork
- Multi-tasking efficiency
- Staff management
- Relationship management
- Inventory control
Timeline
General Manager
Applebee's Neighborhood Grill & Bar
03.2022 - Current
Kitchen Manager
Applebee’s
11.2012 - Current
Associate Degree In Nursing - Nursing
Cowley Community College
2009 - Current
GED -
Mulvane High School
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