Monica Hopkins
Decatur,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
Brenau University
GA
09.2024 - Current
- Increased student enrollment by developing and implementing targeted outreach strategies.
- Collaborated with academic departments to ensure accurate program information was provided to prospective students.
- Maintained accurate records of all interactions with prospective students, enabling informed decision-making on future recruitment strategies.
- Coordinated orientation programs for incoming students, facilitating smooth transitions into college life.
ABSN-Enrollment Counselor
Mercer University
GA
04.2019 - 09.2024
- Facilitated communication between prospective students and appropriate academic departments as needed during the enrollment process.
- Coordinated efforts with faculty members to establish clear expectations and ensure ongoing student success throughout their academic careers.
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting and analysis of trends.
Account Manager/Customer Service Representative
Sander Seating
GA
07.2017 - 03.2019
- Provided technical support product specification / Special requests
- Developed tailored solutions, enhancing client engagement and retention.
- Analyzed market trends to inform strategic recommendations for clients.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Assistant Director of Admissions
Art Institute of Atlanta
GA
03.2016 - 07.2017
- Developed strong relationships with high school counselors through regular communication about program offerings and updates on current applicants.
- Monitored progress toward enrollment goals by tracking application and acceptance rates, providing regular updates to the Director of Admissions.
- Processed applications efficiently, maintaining accuracy while adhering to deadlines and enrollment targets.
Sales Design Consultant
Arhaus Furniture
GA
08.2013 - 03.2016
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process.
Education
Bachelor of Arts - English
Long Island University
Brooklyn, NY05.2003
Skills
- Student advocacy
- Program coordination
- Time management
- Problem-solving
- Leadership development
- Public relations
Timeline
Enrollment Specialist
Brenau University
09.2024 - Current
ABSN-Enrollment Counselor
Mercer University
04.2019 - 09.2024
Account Manager/Customer Service Representative
Sander Seating
07.2017 - 03.2019
Assistant Director of Admissions
Art Institute of Atlanta
03.2016 - 07.2017
Sales Design Consultant
Arhaus Furniture
08.2013 - 03.2016
Bachelor of Arts - English
Long Island University
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