Monica Iliana Salas Rosales
Newberg,OR
Summary
As customer service representative, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with bilingual communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
DCI International
Newberg, OR
11.2016 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Maintained detailed records of customer interactions for future reference.
- Adapted quickly to new tools and technologies for enhanced customer engagement.
- Participated in training sessions to develop product knowledge and service skills.
- Provided feedback on processes to enhance overall customer experience quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided bilingual support to customers, resolving inquiries and issues in English and Spanish.
- Coordinated with shipping and receiving teams to streamline order delivery schedules.
- Processed incoming orders accurately using ERP systems to ensure timely fulfillment.
Production Lead (FG)
DCI International
Newberg, OR
10.2014 - 08.2016
- Led daily production operations, ensuring adherence to safety and quality standards.
- Trained new employees on production processes, tools, and safety protocols.
- Coordinated with cross-functional teams to optimize resource allocation and scheduling.
- Monitored production metrics, identifying trends to drive continuous improvement initiatives.
- Conducted regular inspections to ensure equipment functionality.
- Labeling.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
Production Worker
DCI International
Newberg, OR
02.2011 - 09.2014
- Inspected products for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow efficiency and reduce downtime.
- Operated machinery to assemble products efficiently and accurately.
Production Assembly Lead
KAI-USA Kershaw Knives
Tualatin, OR
03.2008 - 12.2008
- Responsible for production sub-assembly areas.
- Completed daily production logs for reporting purposes.
- Reviewed work order instructions.
- Implemented and maintained the Quality Production System on a daily basis.
- Supervised employees in the production department, ensuring safety and process compliance.
- Managed production schedules, inventory control, and equipment maintenance.
- Collaborated with other departments to ensure efficient workflow and resolve issues.
- Trained new employees in the production department.
Production Assembly/Packaging Worker
KAI-USA Kershaw Knives
Tualatin, OR
11.2006 - 02.2008
- Implemented and maintained the Quality Production System.
- Ensured the quality of products and compliance with standards.
- Collaborated with other departments to ensure efficient workflow.
- Prepared reports and documentation for the packaging department.
- Ensured the proper functioning of machines and equipment.
- Maintained a clean and organized work environment.
- Collaborated with the maintenance department to ensure the proper functioning of machines and equipment.
- Packaged finished product for shipping (shrink wrapping, boxing, labeling.
Education
Bachelor of Science - Special Education
Instituto Estatal De Educacion Normal De Nayarit
Tepic, Nayarit; Mexico07-2006
No Degree - English-as-a-Second-Language Education
Chemeketa Community College
Salem, OR12-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bilingual
Timeline
Customer Service Representative
DCI International
11.2016 - Current
Production Lead (FG)
DCI International
10.2014 - 08.2016
Production Worker
DCI International
02.2011 - 09.2014
Production Assembly Lead
KAI-USA Kershaw Knives
03.2008 - 12.2008
Production Assembly/Packaging Worker
KAI-USA Kershaw Knives
11.2006 - 02.2008
Bachelor of Science - Special Education
Instituto Estatal De Educacion Normal De Nayarit
No Degree - English-as-a-Second-Language Education
Chemeketa Community College