Monica Inclan
Kenosha,Wisconsin
Summary
Professional healthcare worker with strong background in patient care, medical procedures, and healthcare support. Focused on team collaboration and achieving optimal results in dynamic medical environment. Skilled in patient monitoring, administering medication, and maintaining accurate medical records. Reliable, adaptable, and committed to providing high-quality care.
Healthcare professional with strong track record in patient care and medical support. Consistently contributed to team goals through effective collaboration and adaptability to changing needs. Known for precise medical record management, thorough patient monitoring, and compassionate approach to patient interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Ascension All Saints Hospital
06.2021 - Current
Cashier
Festival Foods
09.2013 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
CNA
Addison of Pleasant Prairie
06.2019 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
Medical Receptionist
American Telepsychiatry
01.2017 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved accuracy of patient data with meticulous record-keeping.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported positive patient experience by offering assistance with filling out health forms.
- Processed medical insurance claims and payments.
Data Abstractor
TalentBridgeUSA
03.2012 - 09.2012
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Converted paper records to digital format, contributing to more efficient retrieval system.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Input data into computer programs and filing systems.
- Followed up with medical staff regarding missing information in patient records.
- Transcribed and entered patient medical information into electronic medical records systems.
Education
Certificate - Nursing Assistant
Gateway Technical College
Racine06.2018
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Medication administration
- Multitasking and organization
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Health monitoring
- Recording vital signs
- Collecting vital signs
- Compassionate
- Electronic charting
- Direct patient care
- Supporting personal needs
- Companionship and emotional support
Certification
Nursing Assistant certification of Wisconsin
Timeline
CNA
Ascension All Saints Hospital
06.2021 - Current
CNA
Addison of Pleasant Prairie
06.2019 - 06.2021
Medical Receptionist
American Telepsychiatry
01.2017 - 06.2017
Cashier
Festival Foods
09.2013 - Current
Data Abstractor
TalentBridgeUSA
03.2012 - 09.2012
Certificate - Nursing Assistant
Gateway Technical College
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