Summary
Overview
Work History
Education
Skills
Timeline
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MONICA ISBELL

Yelm,US
MONICA ISBELL

Summary

Dynamic and detail-oriented Table Games Dealer and Supervisor with a proven track record of fostering a positive atmosphere for customers and team members. Exceptional communication skills facilitate effective decision-making in high-pressure situations, ensuring swift resolutions to issues. Committed to maintaining high guest satisfaction while consistently delivering an engaging and enjoyable gaming experience. Strong ability to follow directives and exercise sound judgment as a leader within the gaming environment.

Overview

12
years of professional experience

Work History

REDWIND CASINO

Bartender
02.2022 - Current

Job overview

  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Emerald Queen Casino and Hotel

TABLE GAMES SUPERVISOR
02.2014 - 06.2022

Job overview

  • MONITORED GAMING TABLES
  • INSTRUCTED DEALERS ON POLICIES
  • TRACKED CUSTOMERS IN PLAY
  • DATA ENTRY
  • STRONG COMMUNICATION SKILLS
  • ABILITY TO MAKE DECISIONS WHEN NEEDED

Education

Thomas Edison High School
Stockton, CA

High School

Skills

  • Blackjack strategy
  • Craps expertise
  • Roulette strategy development
  • Three card poker expertise
  • Four card poker expertise
  • Ultimate Texas Hold'em expertise
  • Baccarat expertise
  • Expertise in Pai Gow
  • Proficient in Spanish 21
  • Assessment of casino market dynamics
  • Customer service leadership in gaming

Timeline

Bartender

REDWIND CASINO
02.2022 - Current

TABLE GAMES SUPERVISOR

Emerald Queen Casino and Hotel
02.2014 - 06.2022

Thomas Edison High School

High School

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