Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven Frawley

Yelm

Summary

Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

Alta Property Management
Tacoma
04.2025 - 07.2025
  • Managed tenant relations, addressing concerns and resolving conflicts promptly.
  • Oversaw lease agreements, ensuring compliance with regulations and policies.
  • Conducted property inspections to assess condition and identify necessary improvements.
  • Developed marketing strategies to attract prospective tenants effectively.
  • Supervised staff, providing training and support for operational efficiency.

Customer Service Representative

Tenino Telephone Company
Tenino
07.2024 - 04.2025
  • Managed multiple customer interactions through phone, email and in person.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collaborated with team members to resolve complex customer concerns promptly.
  • Maintained accurate records of customer interactions in the CRM database system.

Senior Regional Manager

KOZ Properties
Tacoma
02.2019 - 03.2024
  • Developed strategic plans to improve property management and tenant satisfaction.
  • Managed budgets and resources to optimize regional property performance.
  • Coordinated with stakeholders to implement new policies and procedures effectively.
  • Mentored staff members to foster professional development and team cohesion.
  • Analyzed market trends to inform strategic decision-making in property acquisitions.

General Manager

Norpoint Communities
Tacoma
05.2015 - 02.2019
  • Developed and implemented strategic plans to enhance community engagement and satisfaction.
  • Coordinated with vendors to ensure timely delivery of services and supplies for residents.
  • Evaluated staff performance and provided guidance to foster professional development.
  • Cultivated relationships with local organizations to strengthen community partnerships and resources.

Assistant Property Manager

Rentals Northwest
Lakewood
07.2012 - 05.2015
  • Assisted in managing tenant relations and addressing inquiries and concerns.
  • Coordinated property maintenance requests with vendors and contractors efficiently.
  • Processed rental applications and conducted background checks for potential tenants.
  • Monitored rent collection processes and followed up on overdue payments promptly.

Leasing Agent

Westside Estates
Tacoma
06.2011 - 11.2011
  • Managed tenant inquiries and scheduled property viewings efficiently.
  • Prepared lease agreements and ensured compliance with company policies.
  • Coordinated maintenance requests and communicated with service teams promptly.

Education

High School Diploma -

Yelm High School
Yelm, WA
01.2009

Skills

  • Property and operations management
  • Staff supervision and training
  • Customer service and conflict resolution
  • Budgeting and financial reporting
  • Process improvement
  • Marketing strategy
  • Lease administration
  • AppFolio and ResMan
  • QuickBooks proficiency
  • Microsoft Office Suite (MS)
  • SharePoint expertise
  • Regulatory compliance
  • Adobe Acrobat skills
  • Zoom proficiency
  • Calendar management
  • Report preparation
  • Data entry and invoice processing
  • Record keeping

Certification

  • Certified in Fair Housing (King/Pierce County)
  • Knowledge of Tax Credit Housing Programs
  • Section 8 Compliance

Timeline

Property Manager

Alta Property Management
04.2025 - 07.2025

Customer Service Representative

Tenino Telephone Company
07.2024 - 04.2025

Senior Regional Manager

KOZ Properties
02.2019 - 03.2024

General Manager

Norpoint Communities
05.2015 - 02.2019

Assistant Property Manager

Rentals Northwest
07.2012 - 05.2015

Leasing Agent

Westside Estates
06.2011 - 11.2011

High School Diploma -

Yelm High School

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